When will I receive my refund for a cancelled booking?

The timing of your refund depends on which platform your booking was made through and the payment option you selected. Below, we've outlined the refund timelines for each scenario.

Booking.com Cancelled Bookings

If your reservation has been cancelled through Booking.com, the refund process depends on your original payment option:

If you chose "Pay Now"

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance with your refund status, we recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay On"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method you used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Holidu Cancelled Bookings

If your reservation has been cancelled on Holidu, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Airbnb Cancelled Bookings

If your reservation has been cancelled through Airbnb, any applicable refund will be processed by Airbnb since they handle all payments directly. We recommend reaching out to Airbnb's customer service via chat for further support.

You may also find helpful information in Airbnb's Help Center:

• How Refunds Work on Airbnb
• How Long Does It Take to Receive a Refund?

Key Points to Remember

• Refunds are processed to the original payment method used during booking
• Processing typically takes 2 to 4 business days after cancellation
• The refund timeline depends on your bank's processing speed, not just the platform
• For "Pay Now" bookings on Booking.com, contact Booking.com directly for refund inquiries
• For Airbnb bookings, refunds are managed entirely by Airbnb

Still Need Help?

If you haven't received your refund within 4 business days, or if you have questions about a specific cancellation, please contact our customer support team. We're here to help ensure your refund is processed smoothly.