When will I receive my refund for a cancelled booking?

The timing of your refund depends on which platform you booked through and the payment option you selected. Below, you'll find specific information for each booking platform.

Booking.com cancelled bookings

If your reservation has been cancelled through Booking.com, the refund process depends on your original payment method:

If you chose "Pay Now"

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance with your refund status, we recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay On Arrival"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method you used when making the reservation. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Holidu cancelled bookings

If your reservation has been cancelled, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Airbnb cancelled bookings

If your reservation has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. We recommend reaching out to Airbnb's customer service via chat for further support.

You may also find helpful information in Airbnb's Help Center:

• How Refunds Work on Airbnb
• How Long Does It Take to Receive a Refund?

What affects refund timing?

Several factors can influence when you receive your refund:

• Cancellation policy: Your refund eligibility depends on the property's cancellation policy and when you cancel.
• Payment method: Refunds to credit cards, debit cards, or bank accounts may take different amounts of time.
• Bank processing: Your financial institution may take 2 to 4 business days to process the refund into your account.
• Platform processing: The booking platform (Booking.com, Holidu, or Airbnb) must first process the cancellation before the refund is initiated.

I haven't received my refund yet

If you haven't received your refund within the expected timeframe, here's what you can do:

• Check with your bank: Contact your bank to confirm they have received the refund. Sometimes delays occur on the banking side.
• Verify your bank details: Ensure the payment method on file is correct and active.
• Contact the booking platform: Reach out to the platform where you made your reservation (Booking.com, Holidu, or Airbnb) with your booking reference number for a status update.

Keep your booking confirmation and cancellation confirmation emails handy when contacting customer support, as they'll help expedite your inquiry.