When will I receive my refund for a cancelled booking?

The timing of your refund depends on which booking platform you used and your payment method. Here's a breakdown to help you understand when to expect your money back.

Refunds by Booking Platform

Holidu Bookings

If your reservation was made directly through Holidu and you chose "Pay On" at booking, Holidu is responsible for processing your refund. Any applicable refund will be sent to the original payment method you used when making the reservation.

Expected timeframe: The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Airbnb Bookings

If your reservation has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. Airbnb is responsible for managing the refund process.

What you should do: For further support regarding your refund, we kindly recommend reaching out to Airbnb's customer service via chat. You may also find helpful information in their Help Center articles on how refunds work and refund timelines.

Booking.com Bookings

The timing of your refund depends on the payment option you selected when booking:

If you chose "Pay Now"

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we kindly recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay On"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method used at the time of booking.

Expected timeframe: Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

What Affects Your Refund Amount?

The refund amount you receive depends on the cancellation policy of the specific property you booked. Different properties have different policies, which may include:

• Full refund if cancelled within a certain timeframe
• Partial refund if cancelled closer to the check-in date
• Non-refundable bookings with no refund available

Check your original booking confirmation email to see the cancellation policy that applied to your reservation.

Key Points to Remember

• Bank processing times vary: Even after we process your refund, your bank may take 2-4 business days to credit the money to your account.
• Weekends and holidays may extend processing times.
• Always check your booking confirmation for the specific cancellation policy that applies to your reservation.
• If you booked through Airbnb or Booking.com with "Pay Now," contact their customer service directly for refund inquiries.

Need More Help?

If you have questions about your specific refund or if the expected timeframe has passed without the refund appearing in your account, please contact our customer support team. We're here to help ensure your refund is processed correctly.