What can I do if I cannot check in?

If you're unable to check in as planned, there are steps you can take to resolve the issue. Review your booking details first, then contact your host or Holidu support for assistance.

Check Your Booking Details

Before taking further action, verify the key information in your booking confirmation email:

• Check-in time: Confirm you are arriving within the allowed check-in window
• Access instructions: Review how to obtain keys or access the property, such as key collection, lockbox codes, or host meeting arrangements

Contact the Host or Property Manager

If you cannot access the property or instructions are unclear, reach out to the host immediately using the contact details in your booking confirmation.

Explain your issue clearly, such as:

• The key is not in the expected location
• The lockbox code is not working
• No one is available to meet you

Contact Holidu Customer Support

If the host is unavailable or unable to help, Holidu's customer support team can assist you.

Prepare the following information:

• Your booking confirmation number
• Property name and address
• Your check-in instructions

Contact Holidu Support with these details to resolve your check-in issue quickly.