Where Can I Find My Check-in Instructions?

Finding your check-in instructions is easy. We've made sure your check-in details are available in multiple convenient locations so you can access them whenever you need them.

Check Your Booking Confirmation Email

The fastest way to find your check-in instructions is to check your email. After you complete your booking on Holidu, we send you a confirmation email containing all the information you need for check-in, including:

• The exact address of your rental property
• Key collection instructions
• Check-in time and procedures
• Host contact information

If you don't see the confirmation email in your inbox, be sure to check your spam or junk folder—sometimes emails end up there by mistake.

Find Check-in Details in the Holidu App or Website

You can also view your check-in instructions directly through your Holidu account at any time. Here's how:

1. Open the Holidu app or visit the Holidu website
2. Log into your account with your email and password
3. Navigate to the "Bookings" or "My Reservations" section
4. Select the reservation you're checking in for
5. Look for the check-in details, which will display the property address and key collection instructions

This method is helpful if you've misplaced your confirmation email or want to review your check-in information multiple times before arrival.

Contact Your Host Directly

If your arrival date is approaching and you still haven't received your check-in instructions, you can reach out to the host directly. Your booking confirmation contains the host's contact information, which allows you to:

• Ask for check-in details via messaging
• Clarify any questions about the property access
• Request alternative check-in arrangements if needed

Most hosts respond promptly to guest inquiries, especially as the check-in date draws near.

What to Do If You Can't Find Your Check-in Instructions

If you've checked all of these locations and still cannot find your check-in details, follow these steps:

1. Search your email (including spam folders) for messages from Holidu using keywords like "confirmation," "check-in," or "booking"
2. Log back into your Holidu account and verify your booking is still visible in the Bookings section
3. Contact your host using the contact details provided in any communication you've received from Holidu
4. If all else fails, reach out to Holidu customer support for assistance

Tips for Staying Organized

To avoid losing track of your check-in information:

• Save your confirmation email to a dedicated folder or label it for easy reference
• Take a screenshot of your check-in details from the Holidu app or website
• Add your check-in time and address to your phone's calendar or notes app
• Bookmark the Bookings page on your browser for quick access

By keeping your check-in instructions easily accessible, you'll ensure a smooth and stress-free arrival at your Holidu rental property.