Why didn't I receive my booking confirmation?

If you've booked a property through Holidu, Booking.com, or Airbnb and haven't received your booking confirmation email, don't worry. Follow these steps to locate your confirmation or resolve the issue.

Step 1: Search your email inbox

Your booking confirmation may have been filtered into an unexpected folder. Check the following locations:

• Your Received or Inbox folder
• Spam or Junk folder
• Promotions tab (if using Gmail)
• Other filtered folders

Booking confirmations are typically sent within minutes of completing your reservation, so look for emails from the booking date or shortly after.

Step 2: Locate your booking details online

If you can't find your confirmation email, you can access your booking information directly through your account on the platform where you made the reservation.

For Booking.com reservations

Log into your Booking.com account and navigate to the "Bookings" section. Your booking reference and PIN will be displayed there. You should have received two emails: one from Booking.com with your confirmation reference and PIN, and another from Holidu (if payment was confirmed) containing your booking ID and host contact details.

Once you've located your booking reference in your account, search your email inbox using this reference number to identify which folder your confirmation email was delivered to.

For Airbnb reservations

Log into your Airbnb account and go to your Trips section. Your reservation details, including your booking reference, are available within the message thread with the host. Your confirmation email, which includes your check-in form link, is sent through the chat directly.

Use your booking reference to search your email inbox and locate which folder your Holidu confirmation email was delivered to.

For Holidu reservations

If you have a Holidu guest account, log in and navigate to "My Bookings." Your booking ID will be displayed there. Use this booking ID to search your email inbox and identify which folder your confirmation email was sent to.

What information should be in your booking confirmation?

Your booking confirmation emails typically contain:

• Confirmation number or booking ID
• Property address and check-in/check-out dates
• Host contact information
• Total price and payment details
• Check-in instructions or form link
• Cancellation policy details

If you've located your booking in your account but still cannot find the confirmation email, it may have been blocked by your email provider's filters or lost due to a technical issue.

Need additional help?

If you've checked all locations and cannot locate your booking confirmation, contact support through your booking platform. For Airbnb reservations, message the host directly using the booking message thread in your Airbnb reservation for assistance.