What is a Security Deposit for Reservation Platforms Excluding Airbnb?

A security deposit is a guarantee amount that hosts may require from guests to cover potential damages to the property during their stay. This deposit is set by the host and is separate from your total booking price. If no damages occur, the deposit is refunded at check-out or within a maximum of 14 days after check-out.

Important Note About Airbnb

If you are booking through Airbnb, you are not required to pay the deposit, as the platform manages the deposit directly. This article applies to all other reservation platforms.

Security Deposits on Booking Platforms (Except Airbnb)

For bookings made through platforms other than Airbnb, the security deposit policy varies depending on your host and booking platform. Here is what you need to know:

Deposit Requirement

The host may require a security deposit. This information is typically communicated in the listing details, house rules, or pre-arrival instructions. Always review these sections when browsing properties to understand if a deposit is required.

Collection Process

Security deposits are paid directly to the host through methods such as:

• Cash on arrival
• Bank transfer
• Host-provided payment link

Please note that the booking platform (such as Holidu or other channels) does not collect or hold these funds directly. The host manages the deposit independently.

Refund Process

If no damages occur during your stay, the deposit is refunded according to the host's policy. Typically, refunds are issued at check-out or within 14 days after check-out. Your host should communicate the specific refund timeline with you before your arrival.

What You Need to Know Before Booking

Deposit Terms Vary by Host

Since the host sets the terms, collects and holds the deposit, and issues the refund, it is important to review all deposit details before completing your booking. Different hosts may have different policies regarding deposit amounts, collection methods, and refund timelines.

Communication with Your Host

Your host should inform you in advance about:

• The deposit amount required
• The collection method
• The refund process and timeline
• Any conditions that may affect the refund

If you have questions about the deposit, reach out to your host through the booking platform's messaging system before your stay begins.

Responsible Stay Ensures Refund

Treating the property with care during your stay is the best way to ensure you receive your full deposit refund without any issues. Familiarize yourself with the house rules and take reasonable precautions to protect the property.

What Happens If There Are Damages?

Accidental damage can happen. If any damage occurs during your stay, here is how to handle the situation:

Step 1: Inform Your Host Immediately

Let your host know as soon as possible about any damages. Prompt communication shows transparency and allows the host to assess the situation while you are still present.

Step 2: Understand the Claim Process

The host may use the security deposit to cover repair costs. Hosts are required to provide documentation of any claims, which may include:

• Photographs of the damage
• Repair invoices
• Professional assessments

Request these documents if a deduction is made from your deposit. You have the right to understand what you are being charged for.

Step 3: Discuss a Resolution

Many deposit disputes can be resolved amicably by having a conversation with your host. Discuss the damage, the repair costs, and explore whether you can reach a fair agreement. Many hosts are understanding about minor, accidental damage.

Step 4: Review Platform Policies for Disputes

If there is a significant dispute about a security deposit or damage claim that you cannot resolve directly with your host, contact the booking platform's support team. Each platform has dispute resolution procedures in place to help protect guests and ensure fair outcomes.

Getting Help with Security Deposit Issues

If you have concerns about a security deposit, a damage claim, or any related issues, we recommend:

• Reviewing your host's complete policy as stated in the listing
• Checking the booking platform's terms and conditions
• Using the booking platform's support resources to file a dispute if necessary
• Keeping all communications with your host for reference

The booking platform's support team is available to assist you through their help center and support channels if you need additional guidance on deposit-related matters.

Summary

Security deposits on non-Airbnb platforms are managed directly between you and your host. Understanding the deposit terms, communicating clearly with your host, and treating the property with care are essential steps to ensure a smooth booking experience and a full refund of your deposit. Always review deposit details before booking and reach out to your host with any questions before your arrival.