Review Guidelines for Guests

What is the Holidu rating system?

Guests can rate their stay on a scale of 1 to 5, with 1 being the lowest and 5 being the highest. Your property's overall rating is calculated by averaging all individual scores received. You can also provide subscores for specific categories including location, cleanliness, description accuracy, and value for money. Additional comments about your experience and trip type are welcome and help other guests make informed decisions.

Who can leave a review on Holidu?

Only guests who have booked and completed a stay through Holidu can leave a review. You have the option to submit your review anonymously or with your first name and the first initial of your last name. If you booked through a partner website, their review terms and conditions will apply instead. To edit or delete a review, please contact our Customer Service team.

What types of reviews will I see displayed?

We display reviews from both Holidu guests and trusted partner websites to provide a complete picture. You may see individual reviews with written comments and ratings, aggregated ratings compiled from multiple guests, and reviewer information such as travel party type or country of origin. Reviews are sorted by booking date, whether text is included, and other filters like guest type or rating score. For fairness, negative reviews below a certain score are only displayed if a property has at least two reviews.

What review standards must I follow?

We want all reviews to be genuine, respectful, and helpful. Your honest opinion matters, whether positive or negative. However, reviews must not include illegal activity references, politically or religiously sensitive remarks, promotional content or external links, personal details such as emails or phone numbers, profanity, hate speech, threats, violent content, fake or spam content, impersonation, or host-written and incentivized reviews. We encourage honest, travel-related feedback that provides relevant experiences to help other guests make informed decisions.

Are reviews translated?

Reviews may be automatically translated using DeepL technology. Holidu and DeepL do not guarantee the accuracy or reliability of these translations. If you notice a translation error, please contact our Customer Service team.

Can I edit or delete my review?

Yes, you can edit or delete a review you submitted through Holidu. To make changes, please contact our Customer Service team and they will assist you with your request.