How can I contact Customer Service?

We understand that you may need support at various times. Our Customer Service team is here to help you with any questions or concerns about your hosting experience. We offer multiple ways to reach us, making it convenient for you to get assistance when you need it most.

Important Information Before Contacting Us

When you reach out to our Customer Service team, please have the following information ready:

• Property ID - This helps us locate your property information quickly and resolve your questions more effectively
• Booking ID - If your request is related to a specific booking, including this will allow us to assist you more promptly and accurately

Having these details on hand will enable our team to provide faster and more accurate support.

Contact Methods

Phone Support

Our phone lines are available 7 days a week. Support hours and languages vary depending on the type of request you have.

For Booking Inquiries, Payments, Modifications, Cancellations & Complaints

Available 9:00 AM – 9:00 PM CET (Monday – Sunday)

This line handles pre and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

For Property Configuration & Listing Support

Available 9:00 AM – 6:00 PM CET (Monday – Sunday)

This line is for questions about amenities, descriptions, pricing changes, and listing modifications.

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

For Advanced Host Support

Available 9:00 AM – 6:00 PM CET (Monday – Friday)

This line is dedicated to complex or escalated property issues that require specialized assistance.

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team via WhatsApp for text-based support.

Availability: 09:00 – 18:00 CET (Monday – Sunday)

WhatsApp Number: +49 1579 2347507

Important WhatsApp Guidelines

• Text messages only - voice calls cannot be received via this WhatsApp number
• Always include your Booking ID and Property ID in your message for faster assistance
• This WhatsApp number is exclusively for hosts. Please do not share it with your guests

Choosing the Right Contact Method

Select the contact method that works best for you:

• Phone: Best for urgent matters or complex issues that require detailed discussion
• WhatsApp: Ideal for quick questions and text-based communication when you cannot make a phone call

What to Expect When You Contact Us

Our Customer Service team is trained to assist you with a wide range of hosting-related questions, including:

• Booking inquiries and modifications
• Payment and refund questions
• Property listing and configuration support
• Cancellation and complaint resolution
• Advanced property management issues

We strive to provide you with prompt, professional, and friendly support to help you succeed as a host on Holidu.