How can I contact Customer Service?

We offer multiple convenient ways to reach our dedicated Customer Service team. Whether you prefer phone support, WhatsApp messaging, or our AI assistant, we're here to help you resolve any questions or concerns about your property, bookings, or account.

To help us assist you more quickly and efficiently, please have the following information ready when you contact us:

• Property ID – This helps us locate your account and property information immediately
• Booking ID – Include this if your inquiry relates to a specific reservation

Contact Methods

Holidu Assistant

For quick answers and support, visit our Holidu Assistant at https://host.holidu.com/app/assistant. This AI-powered tool can help with common questions and guide you through various processes.

Phone Support (Monday – Friday)

Our phone support team is available during the following hours. Please note that different request types have different availability windows:

For Bookings, Cancellations, or Guest Information:

• 8:00 a.m. – 10:00 p.m. CET (German, English, Italian, Spanish, French)
• 09:30 a.m. – 5:00 p.m. CET (Dutch, Greek, Portuguese)

For Listings, Configuration, or Payouts:

• 09:30 – 13:00 and 14:00 – 17:00 CET (all languages)

German Support: +49 89 628 26202

English Support: +44 7460 699157

Italian Support: +39 0471 1804166

Spanish Support: +34 871 550 571

French Support: +33 5 16 63 60 78

Dutch Support: +31 20 249 1263

Greek Support: +30 21 1199 6214

Portuguese Support: +351 92 324 1556

WhatsApp Support (Monday – Friday)

You can contact our Customer Service team via WhatsApp for text-based communication. This is a fast and convenient alternative to phone support.

Availability:

• 09:00 – 13:00 CET
• 14:00 – 18:00 CET

WhatsApp Number: +49 1579 2347507

Important Information about WhatsApp Support:

• Text messages only – calls cannot be received via this number
• Always include your Booking ID and Property ID in your message for faster assistance
• This WhatsApp number is exclusively for hosts – please do not share it with guests

Emergency Support

If you need assistance outside regular business hours or face an urgent situation at your property, we have emergency support available during weekends and outside normal operating times.

For more information about emergency support options, see our guide on who to contact in case of an emergency during the weekend.

If you're dealing with an urgent situation at your property, learn how to get support with an on-site emergency.

Tips for Contacting Us

• Have your Property ID and Booking ID (if applicable) ready before reaching out
• Choose the contact method that works best for your situation – phone for urgent matters or WhatsApp for non-urgent inquiries
• Contact us during the appropriate time window for your type of request to ensure faster response times
• Use the Holidu Assistant first for quick answers to common questions

Our team is committed to providing you with prompt and helpful support to ensure your hosting experience runs smoothly.