As a Holidu host, we want to make sure you can reach our Customer Service team whenever you need support. We offer multiple convenient ways to contact us, each tailored to different types of inquiries. Below you'll find all the contact methods available to help you with booking questions, property management, payments, and more.

Important Information Before Contacting Us

To help us assist you more quickly and effectively, please have the following information ready when you contact our Customer Service team:

• Property ID - This helps us locate your property information and resolve your questions faster
• Booking ID - If your inquiry relates to a specific booking, include this to ensure prompt and accurate assistance

Contact Us by Phone

Our phone support team is available seven days a week. Call times and hours vary depending on your language and the type of support you need. We offer support in multiple languages to serve our international host community.

Booking Inquiries, Payments, Modifications, Cancellations & Complaints

Use this phone line for pre-booking and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM – 9:00 PM CET, Monday – Sunday

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78

Hours: 9:00 AM – 6:00 PM CET, Monday – Sunday

• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

Property Configuration & Listing Support

Contact this line for assistance with amenities, descriptions, pricing changes, and other listing modifications.

Hours: 9:00 AM – 6:00 PM CET, Monday – Sunday

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

Advanced Host Support

For complex or escalated property issues that require specialized assistance, contact our Advanced Host Support team.

Hours: 9:00 AM – 6:00 PM CET, Monday – Friday

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

Contact Us via WhatsApp

For a quick and convenient way to reach our team, you can message us on WhatsApp. This channel is available for text messages only.

WhatsApp Number: +49 1579 2347507

Hours: 9:00 AM – 6:00 PM CET, Monday – Sunday

WhatsApp Important Guidelines

• Text messages only - calls cannot be received via this WhatsApp number
• Always include your Property ID and Booking ID in your message for faster resolution
• This WhatsApp number is exclusively for host communications
• Please do not share this number with guests

Choosing the Right Contact Method

To ensure you reach the right team quickly, consider which contact method works best for your situation:

• Phone: Best for urgent issues or complex problems that require detailed discussion
• WhatsApp: Ideal for quick questions or when you need a written record of the conversation

What to Expect When You Contact Us

Our Customer Service team is trained to help you efficiently. When you reach out, we can typically assist you with:

• Booking questions and modifications
• Payment and financial inquiries
• Property listing updates and optimization
• Cancellation and refund requests
• Guest-related issues and complaints
• Technical support for your host account

Tips for Faster Resolution

To help us resolve your issue more quickly, keep these tips in mind:

• Have your Property ID ready before contacting us
• Include your Booking ID if your inquiry relates to a specific reservation
• Be clear about what you need help with
• Provide any relevant dates or details related to your issue
• Contact us during business hours for your region to ensure the fastest response

Still Need Help?

If you have questions about contacting Customer Service or need additional support, our team is ready to assist you through any of the methods listed above. We're committed to providing you with the best possible service as a valued Holidu host.