How can I contact Customer Service?

We're here to help! Our Customer Service team is available through multiple channels to assist you with any questions or concerns about your property, bookings, or account. To help us serve you more efficiently, please have your Property ID ready when you contact us. If your inquiry relates to a specific booking, please also have your Booking ID available.

Contact Methods Available

Holidu Assistant

Access instant support through the Holidu Assistant on your host dashboard. Visit https://host.holidu.com/app/assistant to get quick answers to common questions and submit support requests.

Phone Support

Our phone support team is available Monday through Friday. Different services have different hours to best serve your needs.

Hours by Service Type:

For Bookings, Cancellations, or Guest Information:

• 08:00 - 22:00 CET (German, English, Italian, Spanish, French)
• 09:30 - 17:00 CET (Dutch, Greek, Portuguese)

For Listings, Configuration, or Payouts:

• 09:30 - 13:00 and 14:00 - 17:00 CET (all languages)

Phone Numbers by Language:

Language	Phone Number
German	+49 89 628 26202
English	+44 7460 699157
Italian	+39 0471 1804166
Spanish	+34 871 550 571
French	+33 5 16 63 60 78
Dutch	+31 20 249 1263
Greek	+30 21 1199 6214
Portuguese	+351 92 324 1556

WhatsApp Support

You can reach our Customer Service team via WhatsApp for text-based communication. This option is available Monday through Friday.

WhatsApp Number: +49 1579 2347507

Available Hours:

• 09:00 - 13:00 CET
• 14:00 - 18:00 CET

Important WhatsApp Information:

• Text messages only - calls cannot be received via WhatsApp
• Always include your Booking ID and Property ID in your message
• This number is exclusively for hosts - please do not share it with guests

What Information to Provide

When you contact us, please have the following information ready to help us assist you faster:

• Property ID - Required for all inquiries
• Booking ID - Include if your question relates to a specific booking
• A clear description of your issue or question

With this information, our team can locate your details quickly and provide you with accurate, prompt assistance.

Emergency Support

For emergency situations that occur outside regular business hours or on weekends, visit our help center for emergency contact information and procedures.