Who can I contact in case of an emergency during the weekend?

Experiencing an emergency during the weekend at your Holidu property? Don't worry—our customer service team is available to help you with urgent requests, cancellations, guest issues, and other emergencies. This guide explains how to reach us and what support options are available on Saturdays and Sundays.

Weekend emergency contact methods

If you need immediate assistance during the weekend, you have three main ways to contact our Customer Service team: phone, the Holidu assistant, and WhatsApp. Choose the method that works best for you.

Phone support on weekends

Our customer service phone line is available during specific hours on weekends. Call the number for your language to speak with a representative about your emergency.

Weekend Phone Support Hours:

• Saturday: 12:00 – 20:00 CET
• Sunday: 16:00 – 20:00 CET

Phone numbers by language:

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English (UK): +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571

WhatsApp messaging support on weekends

For text-based communication, you can reach us via WhatsApp. This is a convenient option if you prefer messaging over calling.

WhatsApp Availability on weekends:

• Saturday: 16:00 - 20:00 CET
• Sunday: 16:00 - 20:00 CET

Send a WhatsApp message to: +49 1579 2347507

You can message us in your preferred language. Please note that calls cannot be received via WhatsApp—text messages only.

Important: This WhatsApp contact is exclusively for hosts. Please do not share it with guests.

Holidu assistant

You can also access the Holidu assistant for urgent questions and emergencies during the weekend.

Information to include when contacting us

To help us assist you quickly and efficiently, always include the following information when you reach out:

• Your Booking ID
• Your Property Name
• Your Property ID

Having this information ready will allow our team to locate your booking and address your emergency faster.

What about weekday support?

From Monday to Friday, our customer service team is available for general inquiries about your property and Holidu's services. Weekend support primarily focuses on urgent matters related to specific bookings and emergencies.

Learn more about contacting us

For additional information about all available contact methods and our full support hours, visit these helpful resources:

• How can I contact Customer Service?
• How can I get support with an on-site emergency?

Summary

Weekend emergencies can be stressful, but help is just a phone call or message away. Use the contact method that works best for you—whether that's calling our multilingual phone line, sending a WhatsApp text, or accessing the Holidu assistant. Always include your Booking ID, Property Name, and Property ID to ensure we can help you as quickly as possible.