The Booking Modification feature lets you handle guest requests to change a booking directly from your Holidu account, so you can respond to guests faster and more efficiently.

Context

Previously, booking modification requests from guests on Airbnb or Booking.com required intermediary steps and manual coordination. Now, these requests are managed directly in your Holidu account, giving you a clearer view of each modification request and complete control over your calendar and availability decisions.

Your Benefits

• Direct handling: Guest requests for booking changes come straight to you. You can approve, decline, or suggest modifications based on your availability and preferences without additional intermediaries.
• Faster responses: You can respond to guest requests in fewer steps. This reduces wait times and supports a better guest experience, increasing satisfaction and positive reviews.
• More time for what matters: With fewer manual steps and simplified processes, you have more time to focus on hosting your guests well and managing your properties effectively.
• Better visibility: All modification requests are centralized in one place, making it easier to track and manage changes across all your bookings.

How Does This Process Work?

Step 1: Receive Notification

You'll receive notifications via email and the Holidu app whenever there's a booking modification request from a guest. This ensures you never miss an important request that requires your attention.

Step 2: View Requests in Your Account

Modification requests appear on your home page and booking overview in your Holidu account and in the Holidu mobile app. This centralized location makes it easy to access all pending requests at any time.

Step 3: Review Key Details

When reviewing a modification request, you'll see all relevant information to make an informed decision, including:

• Duration changes (extended or shortened stay)
• Guest count adjustments (additional or fewer guests)
• Date modifications (new check-in or check-out dates)
• Updated earnings based on the modification

Step 4: Make Your Decision

After reviewing the request details, you can accept or reject the modification with a single click. The process is straightforward and requires minimal effort on your part.

Step 5: Guest Notification

Once you make your decision, the guest is automatically notified of your response. Updated booking details are shared automatically, so there's no additional communication needed on your part.

Please note: To receive notifications from the Holidu app, ensure that push notifications are enabled in your device settings.

Important: If you want to accept a modification with a different price than what was automatically calculated, please reach out to Holidu's Customer Support team so your request can be handled appropriately.

Where Does This Apply?

The Booking Modification feature is currently available for properties listed on Airbnb and Booking.com, as these channels generate the most modification requests from guests. This feature streamlines the management process for hosts using these major platforms.

Initially, some requests may still follow the previous process through our customer support team as we roll the feature out gradually. We're continuously refining this feature based on host feedback to ensure it meets your needs and improves your hosting experience.