What Happens If a Guest Cancels Their Booking?

When a guest cancels their booking, your payout as a host is determined by the cancellation policy attached to that specific booking. Holidu handles all refund processes automatically—you don't need to issue any refunds yourself.

How Cancellations Are Processed

Guest Cancellation Through the Booking Channel

Guests must cancel directly through the platform where they made their reservation (Holidu, Airbnb, Booking.com, Vrbo, etc.). The system automatically applies the cancellation policy linked to their booking.

Your Payout Depends on the Cancellation Policy

Each booking has a cancellation policy that determines whether the guest receives a full, partial, or no refund. Your payout as the host follows this same policy. The refund eligibility depends on when the cancellation occurs relative to the check-in date.

You'll Receive a Cancellation Notification

Once a guest cancels, you'll get an email notification with cancellation details. Log into your Holidu host account and visit the Bookings section to review the cancellation and any payout updates.

What Happens to Your Calendar and Earnings

• Your calendar automatically updates—the cancelled dates become available for new bookings immediately
• Your payout is processed according to the cancellation policy set for the property
• You can view the applied cancellation policy by checking the booking details in your Holidu account

Key Points to Remember

• The cancellation policy you've selected for your property determines both the guest's refund and your earnings
• Holidu handles all refund processing automatically
• Check your booking details to see which cancellation policy applies to each reservation

Understanding your cancellation policy helps you manage expectations and plan your income. If you have questions about a specific cancellation, review the policy details in that booking's information in your Holidu account.