What Happens If a Guest Cancels Their Booking?

When a guest cancels their booking, the cancellation policy attached to that booking automatically determines the refund amount they receive and your payout as a host. You don't need to process any refunds—Holidu handles this automatically according to the policy in place.

How Are Cancellations Handled?

The Guest Cancels Through the Booking Channel

Guests must cancel their booking directly through the platform where they made the reservation—whether that's Holidu, Airbnb, Booking.com, Vrbo, or another channel. The system automatically applies the cancellation policy linked to their booking.

The Cancellation Policy Determines Your Payout

Each booking has a cancellation policy that specifies whether the guest receives a full, partial, or no refund based on when they cancel. Your payout is calculated according to this same policy. The policy was selected at the time the booking was made.

You'll Be Notified Immediately

Once a guest cancels, you'll receive an email notification about the cancellation. You can then review the cancellation details and any payout updates by logging into your Holidu host account and visiting the Bookings section.

Finding the Cancellation Policy for Your Booking

To view the cancellation policy applied to any specific booking, log into your Holidu account, navigate to the Bookings section, and scroll down to find the Cancellation Policy details listed within that booking.

Key Points to Remember

• Your cancellation policy determines both the guest's refund and your payout
• Your calendar updates automatically once a cancellation is confirmed, making those dates available for new bookings
• The guest receives their refund automatically based on the cancellation policy—no action needed from you
• All refunds are processed by Holidu, not by you directly