When and how is the onboarding fee charged?

The onboarding fee helps cover the steps needed to get your property listed on Holidu and set up the tools to manage your bookings effectively. This process is tailored to your local market so you understand how to use the platform and your property is ready to welcome guests.

When is the onboarding fee charged?

The onboarding fee is deducted from the payout of your first booking. It is charged at the property level, which means it applies even if the booking is canceled.

If you have multiple properties, the onboarding fee is charged for each one separately. The amount is deducted before we send you the payout for the booking.

How the fee appears in your account

A separate invoice for the onboarding fee is created and can be found in your "Invoices" section. The fee is shown as a deduction from your booking payout.

What happens if a booking is canceled?

At Holidu, we work with a balance concept. If a booking with an already processed payout gets canceled, you do not need to refund us. Instead, we deduct the amount from your next booking, and the onboarding fee remains in place until we can deduct it from another booking.

Check if the onboarding fee applies to you

To verify whether the onboarding fee applies to your Holidu account, follow these steps:

1. Log in to your Holidu account at host.holidu.com/app
2. Go to the Holidu Logo on the upper right side
3. Click on Account and scroll to the bottom of the page
4. Look for Your Holidu agreement section
5. Click the Download button next to Your Holidu agreement

Your Holidu agreement contains details specific to your market and account type, confirming whether the onboarding fee applies to you.

Questions about your onboarding fee?

Our local teams can walk you through how the onboarding fee shows up in your specific market. Reach out via the Holidu Assistant for personalized support. Thank you for being a host with us.