When will you receive your payment for a reservation?

Understanding your payout timeline is essential for managing your hosting business. Your payment schedule depends on whether you are a new host or an existing host on Holidu.

New Hosts

As a new host, your first payout will be processed 48 hours after your guest checks in and should be received instantly. This initial delay helps ensure a secure transaction.

Important details for new hosts:

• If you have multiple reservations, your first payout will include all completed stays up to that date
• Future payouts will follow the standard schedule for existing hosts
• You should expect to receive your funds within 4 business days from initiation

Existing Hosts

Once you have received your first payout, all future payments will follow the standard payout schedule with faster processing times.

Standard payout timeline for existing hosts:

• Payments are initiated with an instant payment system on the check-in day
• You will receive the payment within minutes of it being issued
• Typically, you should receive the funds on the check-in day itself
• The instant payment allows you to receive funds more quickly for last-minute bookings

Last-minute bookings:

If you receive a last-minute booking, the payout will be processed 24 hours after your guest checks in and should be received instantly.

How Can You Check Your Payout Status?

You can check the status of your payouts anytime in your Holidu Host account under the Payouts section.

Information available in the Payouts section:

• The amount and date of each payment
• The processing status
• Any potential delays due to bank processing times or verification steps

What If Your Payment Has Not Arrived?

If your payment has not arrived according to the expected timeline, follow these steps to investigate and resolve the issue.

For new hosts:

If it is your first payment and it has not arrived within 4 business days, take the following actions:

• Double-check your bank account details in your Holidu Host account to ensure everything is correct
• Review the Payouts section to see the payment status
• Contact your bank to check if there are any processing delays on their end

For existing hosts:

If your payment has not arrived on the check-in day, follow these steps:

• Verify your bank account details in your Holidu Host account are accurate
• Check the Payouts section for the payment status
• Contact your bank to confirm there are no processing delays

Booking.com Change of Ownership (COO) Payouts

When a property that was previously managed directly by the host on Booking.com is transferred to Holidu under Change of Ownership (COO), the payout process may differ depending on when the reservation was made.

Reservations already transferred to Holidu:

If the reservation is already transferred and visible in your Holidu account, Holidu will handle the payout directly. You will receive the full amount, with no commission deducted.

Reservations made around the COO date:

If the reservation was made shortly before or shortly after the COO took place (usually within one week on either side), the payout will follow Booking.com's original payment schedule. In these cases, Holidu must first receive the payout from Booking.com before transferring it to you.

As a result, payouts for these reservations are typically made around the 15th of the month following the guest's check-out.

Example:

If a guest checks out on 6 November, the payout will usually be issued around 15 December.