You can access all your invoices directly from your Holidu account. This includes payout invoices, commission invoices, and cancellation fee invoices. Invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you configured.

How to download your invoices

Follow these steps to access and download your invoices:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select My invoices from the expandable menu
4. You will see all available invoices, including payout, commission, and cancellation invoices

Filter and search your invoices

To find specific invoices more easily:

• Filter by Booking ID: Use the Booking ID filter to quickly locate a specific invoice
• Apply date filters: Click Filters and choose the time period you want to review. The date range between the "From" and "To" dates cannot exceed 12 months

Download your invoices

You have two options for downloading invoices:

• Individual download: Click the download button next to each invoice
• Bulk download: Select multiple invoices and click Bulk download to download them all at once. Note that bulk download is available only via web browser and is not supported on mobile devices or in the app

How to download your payouts

To access and download your payout information:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select Payouts from the expandable menu
4. Review your payout history and details

From this section, you can filter payouts by date range and download your payout documentation as needed.

How to access your managed hosts' invoices (PME Account)

If you manage multiple hosts through a PME account, you can access invoices for any of your managed hosts:

1. Log in to your host account
2. Click on Hosts in the left-hand menu
3. Filter your hosts (optional) using the Host name, email, or ID filter to find a specific host
4. Click on the host whose invoices you want to view
5. Select the Invoices tab on the host's page

Filter and download managed hosts' invoices

Once you are on the Invoices tab for a specific host:

• Filter by Booking ID: Use the Booking ID filter to find a specific invoice
• Apply date filters: Click Filters and choose the time period you want to review. The date range cannot exceed 12 months
• Bulk download: After applying your filters, click Bulk download to download the selected invoices at once

Important considerations

• Primary email access: Only the primary email on the account can access the Invoices and Payouts sections. Collaborators do not have this access
• Invoice availability: Invoices appear on the platform only from the day the guest loses the right to free cancellation, based on your configured policy. They are not accessible before that date
• Cancellation fee invoices: When a host cancels a guest booking, a cancellation fee invoice is issued. The fee is automatically deducted from your next available payout where applicable — no manual bank transfer is needed
• Bulk download on web only: Bulk download is available only via web browser. It is not supported on mobile devices or in the app
• One host per account: Each Holidu account is registered to a single host — co-registration is not possible. Invoices are issued in the name of the registered host and cannot be co-registered

If you need further assistance with your invoices or payouts, our support team is available to help through the assistant.