As a host on Holidu, you can easily access and download your invoices and payouts directly from your account. This guide will walk you through the process of finding and managing your financial documents.

How to access your invoices

To view and download your invoices, follow these steps:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select My invoices from the expandable menu
4. You will now see all your available invoices, including payout invoices, commission invoices, and cancellation fee invoices

Filtering and downloading your invoices

Once you are in the Invoices section, you can customize your view and download invoices in several ways:

• Filter by Booking ID: Use the Booking ID filter to quickly locate a specific invoice
• Apply date filters: Click the Filters button and select your desired time period to view invoices within a specific date range
• Download individual invoices: Click the download button next to each invoice to download it separately
• Bulk download invoices: Select multiple invoices and click Bulk download to download them all at once

Important note: Bulk download is only available on web browsers and is not supported on mobile devices or the mobile app. When performing a bulk download, ensure that the date range between your From and To dates does not exceed 12 months.

How to download your payouts

To access your payout information, follow these steps:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select the appropriate payout section from the expandable menu
4. View and download your payout documents using the same filtering and downloading options available for invoices

Understanding your invoices

Invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you configured for your property. You will have access to several types of financial invoices:

• Payout invoices: Documents related to your earnings from bookings
• Commission invoices: Details of any commission fees applied
• Cancellation fee invoices: Issued when you cancel a guest booking. These fees are automatically deducted from your next available payout

How to access invoices for managed hosts (PME accounts)

If you manage multiple hosts through a PME account, you can view the invoices of your managed hosts by following these steps:

1. Log in to your host account
2. Click on Hosts in the left-hand menu
3. Select the host whose invoices you want to view from the list
4. Click on the Invoices tab on the host's profile page
5. Use the same filtering and downloading options to manage these invoices:
   • Filter by Booking ID to find specific invoices
   • Apply date filters to view invoices from a specific time period
   • Download individual or bulk invoices as needed

You can also use the Host name, email, or ID filter to quickly locate a specific host from your list of managed properties.

Important considerations

• Primary email access: Only the primary email address associated with your account can access the Invoices and Payouts sections. Collaborators do not have access to these areas
• Invoice timing: Invoices appear on the platform only from the day the guest loses the right to free cancellation, based on your configured cancellation policy. They are not accessible before this date
• Account registration: Each Holidu account is registered to a single host, and co-registration is not possible. Invoices are issued in the name of the registered host
• Date range limits: When downloading invoices in bulk, the date range between your From and To dates cannot exceed 12 months

If you have any additional questions about accessing your invoices or need further assistance, our support team is available to help through the chat assistant.