How can I add arrival instructions?

Providing clear arrival instructions ensures your guests have a smooth check-in experience. You can set up and update arrival information in your Holidu Hosts account in just a few steps.

Steps to add arrival instructions

1. Log in to your Holidu Hosts account and select your property.
2. In the left-hand menu, click on Configuration.
3. Scroll down and select Arrival Information.
4. In the Contact Information section, click Edit to add the check-in person's details (name, phone number, and email).
5. In the Arrival Information section, click Edit to include:
   • Key collection information
   • Directions to the property
   • Special check-in instructions
6. Click the "Improve with AI" button to have your instructions automatically formatted into a clear, structured layout.
7. Review the improved version and save your changes.
8. Use the Language Selector to translate your instructions into all supported languages.

What happens after you save

Once you've added and saved your arrival information, it is automatically sent to your guests in their booking confirmation emails. If your guest's language is available, they will receive the translated version.

Important: If you update arrival details after bookings have been made, you must personally inform those guests about the changes.

Tips for effective arrival instructions

• Be specific and detailed about key pickup locations or lockbox codes.
• Include landmarks or directions that are easy to follow.
• Mention any parking information or access codes.
• Use the AI improvement feature to ensure clarity and readability.
• Translate instructions into multiple languages for international guests.