How does Holidu Protect work?

Holidu Protect is an optional damage protection service powered by Truvi that replaces traditional security deposits. For €3 per booked night, your property receives protection designed to help address guest damages up to €50,000. Instead of collecting deposits from guests, Holidu Protect provides automatic screening and assessment if accidental, intentional, or criminal damage occurs during a stay.

Key Features of Holidu Protect

Here's what you need to know about how Holidu Protect operates:

• The €3 per night fee is automatically deducted from your host payout
• Once activated, your property is eligible for protection on all future Holidu bookings across supported platforms including Airbnb
• There is no subscription required—you can deactivate Holidu Protect at any time
• Activating Holidu Protect automatically disables security deposits for that property

Learn more about managing your protection: How to activate or deactivate Holidu Protect for your properties

How Guest Screening Works

When Holidu Protect is active, guests are screened for potential risks after a booking is confirmed. Screening results fall into three categories:

• Approved: Guests are eligible for protection up to €50,000, subject to individual review. This outcome occurs in 99.5% of all cases
• Flagged: Guests are eligible for limited protection up to €1,000. This affects approximately 1 out of 300 bookings, usually due to unverified contact information
• Rejected: The booking is canceled automatically without penalties or fees. You will be notified and the cancellation does not impact your ranking or Star Host status

You can view each guest's screening status in the booking details section of your account.

What's Covered Under Holidu Protect

Truvi reviews every damage report individually. The following provides examples of what is commonly considered for assistance:

Commonly Covered Damages

• Stained linens and towels
• Unintentional guest damage
• Unauthorized or unapproved pet damage
• Unsolicited or unauthorized smoking damage
• Unapproved party damage
• Furniture damage
• Delivery expenses for replaced items
• Extra cleaning costs
• Items included in the rental (such as bikes)
• Accidental, intentional, criminal damage, or theft caused by approved guests

Not Commonly Covered

• Wear and tear
• Maintenance expenses
• Liability or damage caused by the host
• Loss of income
• Acts of nature
• Cosmetic damages that do not affect usability or rentability
• Management fees

Important: The booking must have occurred while Holidu Protect was activated for your property to be eligible for protection.

How to Submit a Damage Report

If damage occurs during a guest's stay, follow these steps to submit a report:

Immediate Actions After Discovering Damage

1. Inspect your entire property and document all visible damage
2. Take clear photos within 72 hours, including wide-angle shots of affected rooms and close-ups of damaged items. Timestamped images are highly recommended
3. Do not throw away or repair damaged items unless urgent (such as stopping a water leak)
4. Do not admit liability or settle anything with the guest
5. If damage was malicious or items were stolen, file a police report and obtain a report number

Submitting Your Report

You must submit your damage report within 14 days of guest check-out, ideally within 24 hours of discovering the damage.

To submit a report:

1. Go to your booking overview page in your Holidu account
2. Select the affected booking and open the detail page
3. Click the button to start your damage report
4. Complete the form on the Truvi platform and submit

Before beginning, have the following information ready:

• Guest's full name
• Photos of the damage with timestamps if possible
• Receipts or quotes for repairs or replacements
• Proof of item ownership if applicable (receipt, photo, or bank statement)

For detailed instructions, see: How to submit a damage claim with Holidu Protect

Damage Report Processing Times

Once your complete damage report is submitted, you will receive feedback within 2 business days. Resolution timing depends on the damage value:

• Up to €250: 3 business days
• €251–€1,000: 4 business days
• €1,001–€5,000: 6 business days
• Over €5,000: May take longer with regular updates

Tips for Successful Damage Reports

• Keep before and after photos of your property, ideally taken during the cleaning process
• Ensure photos are clear, timestamped, and show full context
• Submit detailed invoices or quotes broken down by item and cost
• For pet damage claims, note that protection only applies if the guest brought an unauthorized pet to a non-pet-friendly property

Important Coverage Details

What bookings are eligible?

All Holidu bookings across supported channels are eligible for Holidu Protect, including Airbnb. Manual bookings or external bookings via iCal are not eligible.

Retroactive coverage:

Protection eligibility starts only for bookings confirmed after Holidu Protect activation. Bookings made before activation are not retroactively eligible.

No minimum claim value:

You can submit a damage report for any amount from €0.01 to €50,000.

Professional handling:

Damage reports are handled by Truvi without involving the guest, helping you avoid disputes and negative reviews.

What happens if you deactivate Holidu Protect?

Existing bookings made while Holidu Protect was active remain eligible for protection. New bookings after deactivation will not be covered.

Frequently Asked Questions

How much does Holidu Protect cost?

Holidu Protect costs €3 per booked night, automatically deducted from your host payout.

Can I use Holidu Protect with a security deposit?

No. Activating Holidu Protect automatically disables the security deposit for that property, as the protection service replaces the traditional deposit model.

How will I know if a guest is flagged or rejected?

You will see the screening status in your booking details and receive a notification if a booking is rejected.

Does a rejected booking affect my Star Host status?

No. Rejected bookings are canceled automatically without cancellation fees or penalties, and do not impact your ranking or Star Host status.

Is Holidu Protect available for all properties?

Yes, Holidu Protect is available for all properties listed on Holidu.