How does Holidu Protect work?

What is Holidu Protect?

Holidu Protect (powered by Truvi) is an optional damage protection service that replaces traditional security deposits. For €3 per booked night, your property is protected against guest damages up to €50,000.

Instead of asking guests for deposits, Holidu Protect provides automatic coverage in case of accidental, intentional, or criminal damages during a stay.

Key Facts About Holidu Protect

• The €3/night fee is automatically deducted from your payout
• Once activated, your property is covered for all future Holidu bookings across all supported platforms including Airbnb
• There is no subscription for Holidu Protect - it can be deactivated at any time

Related resources: Learn how to activate and deactivate Holidu Protect for your properties | Learn how to submit a Holidu Protect claim

What happens when Holidu Protect is active?

When you activate Holidu Protect for a property, deposits are automatically disabled and guests are screened for potential risks after a confirmed booking.

Guest Screening Outcomes

• Approved: Full €50,000 coverage. Granted in 99.5% of all cases
• Flagged: Limited coverage up to €1,000 (approximately 1 out of 300 bookings)
• Rejected: Booking is canceled automatically without any penalties or fees for you. This may take a day or two

You will be able to see if a guest has been flagged or rejected in the booking details.

What is covered by Holidu Protect?

Covered under Holidu Protect	Not covered
Stained linens and towels	Wear and tear
Unintentional guest damage	Maintenance expenses
Unauthorized pet damage	Liability / Damage done by the host
Unsolicited smoking damage	Loss of income
Unauthorized smoking damage	Acts of nature
Unapproved party damage	Cosmetic damages that don't affect usability or rentability (case by case decision)
Delivery expenses of replaced items	Management fees
Extra cleaning costs
Items included in the rental (e.g., bikes)
Furniture damage
Accidental, intentional, criminal damage, or theft caused by approved guests

Important Coverage Notes

• The booking needs to happen while Holidu Protect was activated for the affected property
• Holidu Protect only applies to Holidu bookings (not manual bookings, iCal imports, or external channels unless managed through Holidu)
• Coverage starts only for bookings confirmed after Holidu Protect activation
• Bookings made before activation are not retroactively covered
• Communication about claims is directly between you and Truvi
• There is no minimum claim value. You can submit any kind of damage from €0.01 to €50,000

Frequently Asked Questions

How much does Holidu Protect cost?

Holidu Protect costs €3 per booked night, which is automatically deducted from your host payout.

How do I submit a claim?

For detailed instructions on submitting a claim, learn how to submit a Holidu Protect claim.

Can I use Holidu Protect together with a security deposit?

No. Activating Holidu Protect automatically disables the security deposit for that property. Security deposits can be a barrier for many guests and may result in lost bookings. Holidu Protect covers all the protection you need without the deposit requirement.

Which types of bookings are covered?

All Holidu bookings across supported channels are included, including Airbnb. Manual or external bookings (iCal) are not covered.

How will I know if a guest is flagged or rejected?

You will see the screening status inside your booking details and receive a notification in case of rejections.

What can I do when a guest is flagged or rejected?

• Flagged: There is nothing required. You remain protected for up to €1,000. Flagging usually occurs because the email or phone number could not be verified
• Rejected: The booking is canceled automatically. There are no cancellation fees or penalties applied

Does the cancellation of a rejected booking affect my ranking or Star Host status?

No. Holidu does not charge a cancellation fee if you cancel after receiving unfavorable screening results. These cancellations do not influence your ranking or Star Host status.

Is the guest involved in the claim process?

No. Claims are handled professionally by Truvi without involving the guest, helping you avoid disputes and negative reviews.

Is Holidu Protect available for all properties?

Yes. Holidu Protect is available for all property types.

What happens if I deactivate Holidu Protect?

Existing bookings made while Holidu Protect was active remain covered. New bookings after deactivation will not be covered. You can learn how to activate or deactivate Holidu Protect for your properties.

Need more help? Submit a damage claim with Holidu Protect or manage your Holidu Protect settings.