How to Configure and Collect a Security Deposit

Protecting your property while keeping things clear and simple for your guests is essential. A security deposit can help you cover costs from damages or unexpected situations during a guest's stay.

Getting Started

Follow these simple steps to configure a security deposit for your property:

1. Log in to Your Holidu Account

Access your Holidu Account and select the property you want to configure a security deposit for. If you have multiple properties, you will need to set the deposit for each one individually.

2. Navigate to Configuration

• On the upper left side, select "Configuration"
• Click on the "Pricing" section

3. Set Up Your Security Deposit

• Scroll down to "Additional Fees" and select "Edit"
• Add or update your security deposit amount in the pop-up window
• Click "Save" to apply it to your property

How to Collect a Security Deposit

Always communicate your chosen collection method to your guests in the arrival information to avoid surprises on check-in day. You have several options:

Collection Methods

• Cash on Arrival: Request the security deposit in cash when the guest arrives. This straightforward method ensures the deposit is collected before check-in.
• Bank Transfer: Ask for a bank transfer a few days before the guest's arrival. This method requires advance planning and clear communication.
• Payment Apps: Use payment apps such as Bizum (Spain), Swikly (France), or PayPal for quicker transactions. Other locally available apps may also suit your needs.

Important Considerations

• Flexibility for Guests: Not all guests can use bank transfers or apps, especially international travelers. Offering the option to pay cash on arrival is advisable. Conversely, some guests prefer digital payments over cash. Find a solution that works for both you and your guests.
• Prior to Check-in: We recommend ensuring the security deposit is received before allowing guests to check in, as this provides coverage for any potential charges.
• Existing Bookings: Bookings made before your configuration change are not affected. You cannot charge a different amount than what was configured at the time the guest booked.
• Airbnb Bookings: For Airbnb bookings, collecting a security deposit is not required and is forbidden by the channel's policy. Airbnb bookings are protected by AirCover.
• Booking.com: On Booking.com, the deposit must be collected via bank transfer and 7 days before check-in according to platform settings. However, you are still free to collect the deposit in cash if you prefer, including upon arrival.

Security Deposit Refunds

Return the security deposit once the property has been inspected and found in good order, typically during checkout or a few days after. Please note: the security deposit must be returned no later than 14 days after check-out.

Consider Holidu Protect

Looking for a simpler alternative? Holidu Protect is a damage protection service that eliminates the need to manually collect a deposit. For €3 per booked night, your property is covered for damages up to €50,000 across all supported booking channels, including Airbnb. Security deposits can be a booking hurdle for guests; Holidu Protect removes that friction while providing you with better coverage. Learn how to activate or deactivate Holidu Protect. Note: activating Holidu Protect automatically disables the security deposit for that property.

By following these guidelines, you can keep the transaction process clear for both you and your guests while protecting your property. Thank you for hosting with Holidu.