How to Configure and Collect a Security Deposit

A security deposit is an important tool for protecting your property against potential damages or unexpected situations during a guest's stay. This guide walks you through configuring a deposit and collecting it from your guests.

Configuring Your Security Deposit

Step 1: Log in to Your Holidu Account

Access your Holidu Account and select the property you want to configure a security deposit for. If you manage multiple properties, you'll need to set the deposit for each one individually.

Step 2: Navigate to Configuration

• Select "Configuration" in the upper left side of your dashboard
• Click on the "Pricing" section

Step 3: Set Your Security Deposit Amount

• Scroll down to "Additional Fees" and select "Edit"
• Add or update your security deposit amount in the pop-up window
• Click "Save" to apply the deposit to your property

How to Collect a Security Deposit

Once configured, you have several options for collecting the deposit from your guests. Always communicate your chosen collection method clearly in your arrival information to avoid confusion at check-in.

Collection Methods

• Cash on Arrival: Request payment when the guest arrives. This straightforward method ensures collection before check-in.
• Bank Transfer: Ask for a transfer a few days before arrival. This requires advance planning and clear communication with guests.
• Payment Apps: Use digital payment apps like Bizum (Spain), Swikly (France), or PayPal for faster transactions.

Collection Best Practices

• Collect the deposit before allowing guests to check in for maximum protection
• Offer flexibility—some guests prefer digital payments while others prefer cash
• Return the deposit no later than 14 days after checkout, once you've inspected the property and confirmed it's in good condition

Important Considerations

Existing Bookings: Bookings made before you configure a deposit are not affected. You cannot charge a different amount than what was set when the guest booked.

Airbnb Bookings: Security deposits are not applicable for Airbnb bookings—they are handled entirely by Airbnb. You are strictly forbidden from charging any additional security deposit to Airbnb guests.

Booking.com: While Booking.com may display that deposits must be collected via bank transfer 7 days before check-in, you retain the flexibility to collect in cash at arrival if you prefer. The host is always responsible for collecting and managing the security deposit.

Consider Holidu Protect as an Alternative

Looking for stronger protection without the hassle of collecting deposits? Holidu Protect is a damage protection service that replaces the need for a security deposit entirely. For just €3 per booked night, your property is covered for guest damages up to €50,000 across all supported booking channels, including Airbnb. This eliminates the friction of deposit collection while providing superior coverage. Learn more about how to activate Holidu Protect. Note: activating Holidu Protect automatically disables the security deposit for that property.

By following these guidelines, you can protect your property while maintaining a smooth and transparent experience for your guests.