How to Submit a Damage Claim with Holidu Protect

Holidu Protect helps safeguard your property investment. If damage occurs during a guest stay, follow these steps to submit a claim quickly and efficiently.

Steps to Submit Your Damage Claim

1. Document the Damage

Take clear photos and videos of all damaged areas immediately after discovering the issue. Capture multiple angles and include close-ups of affected items or surfaces. Keep receipts or invoices for any repairs or replacements needed.

2. Access Your Holidu Account

Log into your Holidu host dashboard and navigate to the Holidu Protect section. You'll find claim submission options under your booking history or protection settings.

3. Create a New Claim

Select the damaged property and booking associated with the claim. Provide the booking reference number and guest information. Choose the damage category that best describes the issue from the available options.

4. Submit Your Documentation

Upload all photos, videos, and supporting documents. Include a detailed description of what happened, when the damage was discovered, and the estimated repair costs. Be specific and factual in your description.

5. Submit and Track

Review your claim information for accuracy before submitting. After submission, you'll receive a confirmation number. Use this to track your claim status in your dashboard.

Important Tips

• Submit claims within the specified timeframe outlined in your Holidu Protect policy
• Provide complete documentation to avoid delays
• Respond promptly to any follow-up questions from the claims team
• Keep all receipts and proof of repairs

Need help? Contact Holidu support through your dashboard for additional assistance with your claim.