Non-Refundable Policy FAQ

Welcome to the FAQ on the Non-Refundable Policy. As a Holidu host, you can offer this policy alongside your standard cancellation rules to attract guests with firm travel plans and reduce the risk of last-minute cancellations.

This FAQ provides clear answers on how the policy works and how to set it up.

What Is the Non-Refundable Policy?

The Non-Refundable Policy lets you offer an alternative cancellation option in addition to your standard cancellation policy, aimed at guests with firm travel plans. Guests opting for this policy receive a discount between 5% and 20% on their booking.

Benefits of the Non-Refundable Policy:

• Booking appeal: Attract guests who are confident in their travel plans with a discounted rate.
• Cancellation protection: If a guest with this policy cancels, a 100% cancellation fee applies, so the booking value is not lost to a late cancellation.

How Does the Non-Refundable Policy Work?

During the booking process, guests will see your standard cancellation policy along with the Non-Refundable option if it is activated. The Non-Refundable rate applies the discount you have set to the booking price. If a guest cancels, the 100% cancellation fee applies, so the booking is paid out as planned.

Example of how guests see the Non-Refundable option on Holidu.com:

How Can I Set Up the Non-Refundable Policy in My Holidu Account?

Follow these steps to enable the Non-Refundable Policy:

Step 1: Log in to your Holidu Host Account

Access your Holidu Host Account through the website or app. Click on "Properties" and select the property you wish to update.

Step 2: Navigate to Opportunities or Cancellation Policies

Go to "Opportunities" on the left-hand menu, or navigate to the Cancellation Policies section in the left-side menu.

Step 3: Click on Configure

Find "Secure your earnings with a Non-Refundable policy" and select "configure". Alternatively, you can access this under the Cancellation Policies section and configure the Non-Refundable policy from there.

Step 4: Set the Discount

Configure the policy details and choose between 5%, 10%, 15%, or 20% discount options based on your preferences.

Step 5: Save Your Changes

Click "Activate" to apply your settings and enable the Non-Refundable Policy for your property.

Frequently Asked Questions

Which distribution channels offer the Non-Refundable Policy?

The Non-Refundable Policy is available on Holidu, all white-labels, the Holidu website, Airbnb, and will soon be available on Booking.com.

Can the Non-Refundable Policy combine with other discounts?

Yes, the Non-Refundable Policy can be combined with other discounts, except when used with new-listing promotions on Holidu and Airbnb.

Will there be changes in payment schedules?

No, payment schedules remain unchanged. Payouts occur two days before arrival, and up to three days after check-in for last-minute bookings.

What happens if a host needs to cancel a booking?

Standard cancellation procedures apply, including guest relocation and any applicable penalties as outlined in your host agreement.

Are Non-Refundable Policy rates always visible to guests on Airbnb?

No, Non-Refundable Policy rates are visible only for checkouts within 60 days on Airbnb.

What is the refund policy if a guest books at the Non-Refundable rate?

Guests who select the Non-Refundable option agree to a 100% cancellation fee if they cancel their booking, regardless of the cancellation window. This means no refund will be issued in case of cancellation.

Can I change my discount percentage after activation?

Yes, you can modify the discount percentage at any time by returning to the Non-Refundable Policy settings in your Holidu Host Account. Changes will apply to new bookings going forward.

How does the Non-Refundable Policy appear to guests on different platforms?

On Holidu and white-labels, guests see the Non-Refundable option clearly during checkout. On Airbnb, the policy is displayed as part of the cancellation terms visible within 60 days of checkout. Ensure your property description reflects the availability of this option.

By offering the Non-Refundable Policy, you can attract guests with fixed travel plans and protect your booking value if they cancel. For additional assistance or questions about implementing this policy, please contact our support team.