What Should Be Included in My Property's Description? What Do Guests Ask About the Most?

A clear and comprehensive property description is essential for setting guest expectations and avoiding misunderstandings. By addressing the questions guests ask most frequently, you can create a listing that attracts the right visitors and leads to positive reviews. Here's what you need to include.

1. Property Accessibility

Guests want to know how easily they can access and navigate your property. Be transparent about:

• On-site presence: Will you be sharing spaces with guests, or do they have exclusive access?
• Construction or nearby work: Mention any ongoing projects and their schedules so guests aren't surprised by noise or activity.
• Noise levels: Address potential sources of sound such as nearby highways, bars, or entertainment venues.
• Stairs and mobility: Clearly state whether stairs are present and if the property is accessible for guests with reduced mobility.
• Entry method: Explain how guests will access the property—ground floor, elevator access, key codes, or other entry systems.

Learn how to update your property description

2. Security and Maintenance

Guests value transparency about safety measures and property upkeep:

• Security devices: If cameras, alarms, or other security equipment are present, disclose their locations and confirm they will be deactivated during guest stays. This is both a legal requirement and a trust-building measure.
• Scheduled maintenance: Let guests know in advance if service providers like pool cleaners, gardeners, or maintenance staff will visit during their stay.

3. Shared Amenities

Many guests have questions about shared spaces and facilities:

• Who shares what? Specify which amenities are shared with other guests or household members, such as pools, gardens, kitchens, or lounges.
• Pool access details: Include specific hours of operation, seasonal availability, access codes, or any safety restrictions.

4. Pets and Allergies

Pet-related information is crucial for guest comfort and safety:

• On-site animals: Disclose any pets you own that guests may encounter during their stay.
• Nearby animals: Mention if there are animals in the surrounding area that could affect guests with allergies or fears.

Why Detailed Descriptions Matter

Honest, thorough property descriptions help guests make informed decisions and set realistic expectations for their stay. This transparency directly contributes to guest satisfaction and increases the likelihood of receiving positive reviews. When guests know exactly what to expect, they arrive prepared and happy—leading to better experiences for everyone.

Take time to review and update your property description regularly to ensure all important details are included and accurate.