Where can I configure amenities?

Configuring amenities on your Holidu property is straightforward and takes just a few clicks. This guide will walk you through the process and help you understand which amenities matter most to your guests.

How to configure amenities on your property

To update your amenities, follow these simple steps:

1. Log in to your Holidu account
2. Select the property you wish to modify
3. Scroll down and click on "Amenities"
4. Activate or deactivate amenities by selecting or unselecting them
5. Your changes are saved automatically

Please note: It can take up to 24 hours for your amenity changes to appear across all platforms where your listing is distributed.

Top amenities guests ask about before booking

Our Customer Service team has identified the amenities guests most commonly inquire about. Make sure to configure these if they're available at your property:

• Wi-Fi – Guests want to know if it's suitable for video calls and remote working
• Pets – Specify the number and types of pets you accept, if any
• Baby equipment – Clarify availability of baby cots and high chairs, quantities, and any additional fees
• Bicycle/motorbike storage – Specify capacity and whether storage is inside, outside, or sheltered
• Early check-in and late check-out – Indicate if these options are available and whether extra charges apply
• Air conditioning – Note which rooms have A/C or if it's available throughout the property
• Parking – Clarify if parking is at the property or nearby, and whether spots are shared or private
• Property access – Confirm step-free access, mobility suitability, and lift availability if applicable
• Heated pool – Specify if heating is available year-round and note any additional fees
• Shared pool – Indicate how many other guests share the pool facility

Why accurate amenity configuration matters

Keeping your amenities up-to-date is crucial. Incorrect information can lead to booking cancellations, guest complaints, or compensation claims from guests or platform customer service teams.

If you make changes to your amenities that negatively affect existing bookings, you should:

• Inform affected guests immediately about the changes
• Request written confirmation that they accept the new configuration
• Set a clear deadline for their response
• If guests refuse the changes, offer free cancellation since you can no longer provide what they booked
• Consider offering a discount as an alternative to keep the booking

Important information about amenities and fees

Any amenity you configure must be available for free and at all times, unless it's an item with a configurable fee (such as high chairs, baby cots, towels, or bed linen).

If an item is only available for a fee, it counts as an optional add-on service rather than an amenity. This means it cannot be configured in the amenities section and won't be filterable on booking platforms.

Updating your property description

After configuring your amenities, remember to update your property description if needed to reflect any changes. You can do this yourself directly in your listing.

Still have questions?

Make sure to configure all relevant amenities that your property offers. This helps guests find your listing more easily and sets clear expectations before they book, resulting in better guest satisfaction and fewer disputes.