How to Connect Feratel Deskline to Holidu?

Syncing your Feratel Deskline account with Holidu allows you to manage your prices, availability, and some booking information seamlessly across platforms. This comprehensive guide will walk you through the connection process step by step and clarify which data is synced between the systems.

Prerequisites Before Connecting

Before you begin the connection process, ensure you have met all of the following requirements:

• Your property is published on at least one Holidu channel
• You have an active listing with Feratel Deskline
• There are no existing API connections between Feratel and other property management software
• Any existing manual blocks from your Feratel calendar have been manually entered into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

Step-by-Step Connection Instructions

In Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden (Connect)
6. Select the property or properties you want to connect
7. Accept the Terms & Conditions
8. Click Änderungen speichern (Save Changes)
9. Wait for an email from Feratel. It will contain a PDF attachment with your unique mapping codes. Keep this email safe as you will need these codes in the next section

In Holidu

1. Open your Holidu account and log in
2. Select the property you want to connect to Feratel
3. Navigate to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email you received
7. Click Save

What Data Syncs Between Feratel and Holidu?

Data That Syncs

• Prices: Prices set in Holidu sync to Feratel Deskline automatically
• Availability and Booking Blocks: Booking blocks synchronize both ways between the two platforms
• iCal Integration: If you have connected Holidu with other portals using iCal, those bookings are exported to Feratel

Data That Does NOT Sync

• Manual Blocks from Feratel: Manual blocks created in Feratel are NOT imported to Holidu and must be added directly in your Holidu calendar
• Feratel Bookings via iCal: Bookings from Feratel will not sync through iCal. For Feratel bookings on other calendars, you must use Feratel's own iCal link
• Content: Photos, descriptions, and other property details are NOT synced. You must maintain this information separately in both systems

Checking Your Connection Status

In Holidu

Go to the iCal & Synchronisation section for your property. The status should display Synchronization is active. If it says Pending, refresh the page and check again.

In Feratel

Navigate to Schnittstellenwartung and confirm that Holidu is listed as an active connection.

Best Practices for Managing Your Connection

• Double-check all manual blocks to ensure your calendar is accurate across both platforms
• Keep property information such as descriptions, photos, and amenities updated separately in both Holidu and Feratel
• Regularly verify that your connection status shows as active in both systems
• If you encounter synchronization issues, verify the mapping codes and connection statuses before contacting support
• Remember that Feratel manual blocks must be recreated in Holidu to ensure they appear on your Holidu calendar

Troubleshooting Common Issues

Connection Shows as Pending

If your connection status shows as Pending in Holidu, try refreshing the page. If it continues to show as pending after several minutes, verify that you entered the mapping codes correctly and contact Holidu support.

Prices or Availability Not Syncing

Ensure that your connection status is Synchronization is active in both systems. Check that you have not accidentally blocked the connection in your Feratel settings.

Manual Blocks Not Appearing

Remember that manual blocks from Feratel do not sync automatically. You must manually recreate any manual blocks from your Feratel calendar in your Holidu calendar for them to appear.

Need Additional Help?

If you continue to experience issues connecting Feratel Deskline to Holidu after following these steps, please verify that all prerequisites have been met and that your mapping codes were entered correctly. If problems persist, contact the Holidu support team for further assistance.