How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu lets you keep prices, availability, and bookings in sync between the two systems. This guide walks you through the setup and clarifies which data is exchanged.

Prerequisites Before You Start

Before connecting Feratel Deskline to Holidu, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• All manual blocks from your Feratel calendar manually copied into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

Step-by-Step Connection Guide

Step 1-3: Access Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab

Step 4-6: Search and Connect to Holidu

1. In the search bar, enter Holidu
2. Click Verbinden
3. Select the property or properties to connect, accept the Terms & Conditions, and click Änderungen speichern

Step 7-9: Retrieve Your Mapping Codes

1. Wait for an email from Feratel. It will contain a PDF attachment with your unique "mapping codes"
2. Open your Holidu account
3. Select the property you want to connect to Feratel

Step 10-12: Complete the Setup in Holidu

1. Go to the iCal & Synchronisation section
2. Click Configure, then select Feratel from the available connection options
3. Enter the three mapping codes from the Feratel email and click Save

Important Considerations

What Data Gets Synced?

• Price sync: Prices set in Holidu are sent to Feratel Deskline
• Availability updates: Booking blocks are exchanged in both directions, but manual blocks from Feratel are NOT imported to Holidu and must be added directly in your Holidu calendar
• iCal: If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel, but bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link
• Content sync: Photos, descriptions, and property details are not exchanged. Keep this information up to date in both systems

Checking the Connection Status

In Holidu

Go to iCal & Synchronisation for your property. The status should display Synchronization is active. If it says Pending, refresh and check again.

In Feratel

Navigate to Schnittstellenwartung and confirm Holidu is listed as active.

Best Practices for Success

• Double-check manual blocks to keep your calendar accurate
• Maintain property information separately in Holidu and Feratel
• Verify the mapping codes and connection statuses if you run into issues before contacting support
• Your local Holidu team is here to help if you encounter any problems

Need Further Assistance?

If you have questions about connecting Feratel Deskline to Holidu or need help troubleshooting your connection, our support team is ready to assist you. Reach out to your local Holidu support channel for personalized guidance.