How to Connect Feratel Deskline to Holidu

Syncing your Feratel Deskline account with Holidu allows you to manage your prices, availability, and some booking information seamlessly across platforms. This comprehensive guide will walk you through the connection process step-by-step and clarify which data is synced between the systems.

Prerequisites Before Connecting

Before you begin connecting Feratel Deskline to Holidu, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• Any existing manual blocks from your Feratel calendar manually entered into your Holidu calendar (manual blocks in Feratel do not sync automatically)

Step-by-Step Connection Instructions

Step 1: Connect Your Property in Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden
6. Select the property or properties you want to connect
7. Accept the Terms & Conditions
8. Click Änderungen speichern

Step 2: Retrieve Your Mapping Codes

1. Wait for an email from Feratel
2. Open the email and locate the PDF attachment containing your unique mapping codes
3. Save or note the three mapping codes provided in the document

Step 3: Connect Your Property in Holidu

1. Open your Holidu account
2. Select the property you want to connect to Feratel
3. Go to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email
7. Click Save

What Data Synchronizes Between Feratel and Holidu

Data That Syncs

• Prices: Prices set in Holidu sync to Feratel Deskline automatically
• Booking Blocks: Booking blocks synchronize bidirectionally between both systems
• iCal Integration: If you have connected Holidu with other portals using iCal, those bookings are exported to Feratel

Data That Does NOT Sync

• Manual Blocks from Feratel: Manual blocks created in Feratel do not automatically import to Holidu and must be added directly in your Holidu calendar
• Feratel Bookings via iCal: Bookings from Feratel will not sync through iCal. For Feratel bookings on other calendars, use Feratel's own iCal link
• Property Content: Photos, descriptions, and property details are not synced between systems and must be maintained separately in both Holidu and Feratel

Checking Your Connection Status

Verify Connection in Holidu

1. Go to iCal & Synchronisation for your property
2. Check the status display
3. If it shows Synchronization is active, your connection is working correctly
4. If it shows Pending, refresh the page and check again

Verify Connection in Feratel

1. Navigate to Schnittstellenwartung in your Feratel account
2. Confirm that Holidu is listed as active in your interface connections

Best Practices for Managing Your Synchronized Calendars

• Double-Check Manual Blocks: Review your calendar regularly to ensure all manual blocks are accurately reflected, particularly those that originated in Feratel
• Keep Property Information Updated: Maintain all property details, descriptions, and photos separately in both Holidu and Feratel to ensure consistency across platforms
• Monitor Prices Regularly: Since prices sync from Holidu to Feratel, verify your pricing is accurate in Holidu before confirming synchronization
• Test the Connection: After initial setup, create a test block or price update in one system and verify it appears in the other within a few minutes
• Troubleshoot Before Contacting Support: If you encounter issues, verify the mapping codes are entered correctly and check connection statuses in both systems before reaching out for support

Troubleshooting Common Issues

Connection Shows as Pending

If your connection status shows as pending, try refreshing your Holidu page. Sometimes the status update takes a few moments to display. If it remains pending after several minutes, double-check that you entered the mapping codes correctly without any typos or extra spaces.

Manual Blocks Are Not Appearing in Holidu

Remember that manual blocks created in Feratel do not sync automatically to Holidu. You must manually add these blocks to your Holidu calendar before connecting to Feratel to ensure your availability is accurate across both platforms.

Prices Not Updating in Feratel

Verify that you have saved your price changes in Holidu. The synchronization is automatic but can take a few minutes. Check your connection status is active and confirm there are no API conflicts with other property management systems.

Feratel Bookings Not Appearing in iCal

Bookings from Feratel will not sync through your standard iCal feed when Holidu is connected. To include Feratel bookings in your iCal, use Feratel's dedicated iCal link directly instead of relying on the Holidu iCal integration.

Summary

Connecting Feratel Deskline to Holidu streamlines your property management by synchronizing prices, availability, and booking information across both platforms. By following these step-by-step instructions and understanding what data does and does not sync, you can efficiently manage your listings and maintain accurate calendars. Remember to maintain property content separately and manually handle blocks that originate in Feratel to ensure optimal synchronization between the two systems.