How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu allows you to keep prices, availability, and bookings synchronized between the two systems. This comprehensive guide walks you through the setup process and explains which data is exchanged during the connection.

Before You Start: Prerequisites

Before connecting Feratel Deskline to Holidu, ensure you have completed the following requirements:

• Your property is published on at least one Holidu channel
• You have an active listing with Feratel Deskline
• There are no existing API connections between Feratel and other property management software
• You have manually copied any existing manual blocks from your Feratel calendar into your Holidu calendar, as manual blocks in Feratel do not sync automatically

Step-by-Step Connection Guide

Setting Up the Connection in Feratel Deskline

1. Log in to the Feratel Deskline Webclient with your credentials
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden to initiate the connection
6. Select the property or properties you want to connect
7. Accept the Terms & Conditions by checking the required checkbox
8. Click Änderungen speichern to save your changes
9. Wait for an email from Feratel containing a PDF attachment with your unique mapping codes

Completing the Connection in Holidu

1. Log in to your Holidu account
2. Select the property you want to connect to Feratel
3. Navigate to the iCal & Synchronisation section in your property settings
4. Click Configure to set up a new connection
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email into the designated fields
7. Click Save to complete the connection

What Data Gets Synchronized?

Price Synchronization

Prices set in Holidu are automatically sent to Feratel Deskline. When you update your rates in Holidu, these changes are reflected in Feratel.

Availability and Booking Updates

Booking blocks are exchanged in both directions between Holidu and Feratel. However, it is important to note that manual blocks created in Feratel are not automatically imported to Holidu. You must manually add any manual blocks from Feratel directly into your Holidu calendar to keep your calendars aligned.

iCal Integration

If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link instead.

Content Data

Photos, descriptions, and other property details are not exchanged between Holidu and Feratel. You must keep this information up to date separately in both systems.

Verifying Your Connection Status

Checking in Holidu

To verify your connection is active in Holidu:

1. Go to your property settings
2. Navigate to iCal & Synchronisation
3. Look for the Feratel connection status, which should display Synchronization is active
4. If it says Pending, refresh the page and check again after a few minutes

Checking in Feratel Deskline

To verify your connection is active in Feratel:

1. Navigate to Schnittstellenwartung in your Feratel Deskline account
2. Confirm that Holidu is listed as an active connection

Best Practices for Managing Your Connected Properties

• Manual Blocks: Double-check all manual blocks to keep your calendar accurate across both systems
• Property Information: Maintain property information separately in both Holidu and Feratel, as this data does not sync automatically
• Regular Monitoring: Periodically check that synchronization remains active and that prices and availability are correctly reflected in both systems
• Troubleshooting: If you run into issues, verify the mapping codes and connection statuses before contacting support—your local Holidu team is here to help

Troubleshooting Common Connection Issues

Connection Shows as Pending

If your connection status shows as pending in Holidu, refresh the page and wait a few minutes for the system to update. Connections typically activate within a few minutes of being established.

Mapping Codes Not Received

If you do not receive the email with mapping codes from Feratel after completing the setup, check your spam folder. If the email is still not found, contact Feratel support to request the codes again.

Bookings Not Syncing

Verify that you have entered all three mapping codes correctly in your Holidu account. Ensure that there are no other active API connections between Feratel and other property management systems. If issues persist, contact your local Holidu support team for assistance.

Need Help?

If you encounter any issues during the connection process or have questions about how data is synchronized between Feratel Deskline and Holidu, please contact the Holidu support team. Our team is ready to assist you in getting your systems connected and working smoothly.