Online Check-in - How to connect to Alloggiati web

In Italy, all accommodation providers—including short-term rental hosts—must comply with legal guest registration requirements. This guide explains how to connect your Holidu property to Alloggiati Web, Italy's official guest reporting system, to automate your check-in process and ensure legal compliance.

Legal Requirements for Guest Registration in Italy

Under Article 109 of the Consolidated Law on Public Security, all accommodation providers must report guest information to the local police within 24 hours of arrival. For stays shorter than 24 hours, guest details must be communicated upon arrival.

Who Must Comply?

All types of accommodation providers, including holiday rental hosts, are legally required to comply with this regulation. Failure to report guest information may result in penalties, including fines or imprisonment.

Information Required

Hosts must collect and report the following details for the main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

For additional guests, only basic personal information is required (full name, date of birth, nationality)—document numbers are not required.

The collected guest information must be submitted electronically via the Alloggiati Web portal, managed by the Italian State Police.

How Holidu Supports This Process

To help you meet legal requirements with less manual work, Holidu provides an integrated guest check-in feature that automates data collection, simplifies reporting to authorities, and supports compliance by notifying you if mandatory information is missing.

With Holidu's online check-in feature, guests receive a check-in link where they enter their required details before arrival. This information can then be transferred to Alloggiati Web, reducing manual entry errors.

Step-by-Step Guide: Connecting Your Property to Alloggiati Web

Follow these steps to connect your Holidu property to Alloggiati Web and enable automatic guest data reporting:

Step 1: Access Online Check-in Settings

In your Holidu App, navigate to Tools and then Online check-in. You will see your list of properties.

Step 2: Configure Your Property

Click Configure next to the property you want to connect to Alloggiati Web.

Step 3: Activate Automatic Sending

In the configuration form, complete the following:

• Select Activate automatic sending to an authority
• Choose Authority: Alloggiati Web from the dropdown menu
• Enter your Alloggiati Web username
• Enter your Alloggiati Web password
• Enter your Web Service key (see instructions below to retrieve this)
• Click Validate to verify your credentials

Step 4: Save Your Changes

Click Save changes at the bottom of the form. If no error message appears, your property is now successfully connected to Alloggiati Web.

Step 5: Confirm the Connection

Close the form and verify that the connection is active in your online check-in settings.

Where to Find Your Alloggiati Web Credentials

Important: This process must be completed on a computer or laptop. The Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

How to Retrieve Your Web Service Key

Your Web Service key is required to connect Holidu to Alloggiati Web. Follow these steps to find or generate it:

1. Log into your Alloggiati Web account at the official Italian State Police portal
2. Click on your account name in the top right corner
3. Select Chiave Web service
4. If you already have an existing code, copy and paste it into the Holidu form
5. If you do not have a code, click Genera Nuovo Codice to generate a new one
6. Copy the newly generated Web Service key and enter it into your Holidu property settings

Important Notes About Your Web Service Key

• You can only generate one new Web Service key per day
• Every time you change your Alloggiati Web password, you must update the Web Service key in Holidu
• For detailed instructions, refer to the Alloggiati Web Manual (page 28)

Data Transmission Timing

Once your property is connected to Alloggiati Web, guest data is automatically transmitted to the Italian State Police according to the following schedule:

• For one-night stays: Data is transmitted at 11:00 PM on the check-in date
• For stays of two nights or more: Data is transmitted at 11:00 PM on the day after check-in

Document Verification Requirements

In compliance with Italian law, you are required to verify the identification of your guests in person at check-in. Only one guest per booking needs to provide the type and number of their identification document. Other guests must provide basic personal information but are not required to share document numbers.

You can download guestbooks for your records at any time through the Holidu platform. This documentation is important for your records and for demonstrating compliance with local regulations.

Troubleshooting Connection Issues

If you experience issues connecting your property to Alloggiati Web, verify the following:

• You are using a computer or laptop, not a mobile device
• Your Alloggiati Web username and password are correct
• Your Web Service key is current and has not expired
• You have recently changed your Alloggiati Web password (if so, generate a new Web Service key)
• Your internet connection is stable

If problems persist, contact Holidu customer support for additional assistance.

Key Takeaways

• Connecting to Alloggiati Web ensures your property complies with Italian Article 109 regulations
• Holidu's online check-in feature automates guest data collection and reduces manual reporting errors
• You must use a computer to retrieve your Web Service key and configure the connection
• Data is automatically transmitted on the schedule specified above
• Always verify guest identification in person at check-in, as required by law