If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. Follow these steps based on the scenario and portal involved.

Step-by-Step Guide to Edit Your Property Address

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios.

Scenario A: The Address is Wrong in Holidu App

If your property address is incorrect in the Holidu App, follow these steps:

• Edit the address fields directly in the Location tab.
• Adjust and verify the Pin coordinates as prompted to ensure accuracy.
• Upload a recent utility bill showing your property address to verify the change for external channels.

Scenario B: The Address is Correct in the Holidu App, but Wrong in Portal(s)

If your address is accurate in the Holidu App but appears incorrectly on external booking platforms, follow these steps:

• Indicate which portal(s) have the issue, whether it is one, multiple, or all portals.
• You do not need to re-enter the address since the address in the Holidu App is correct.
• If Booking.com is selected, you will be required to upload a utility bill.

Important Requirements

Documentation

A recent utility bill is mandatory to process changes for external channels, especially Booking.com. The utility bill must clearly display your property address and be legible. This documentation helps verify that the address change is legitimate and matches your actual property.

Processing Times

Update timelines vary depending on where your property is listed:

• Holidu Group Sites and Other Channels: Instant update after you save changes in your account.
• Airbnb and Booking.com: Typical update times of 7 to 14 days. These platforms may require additional time to process and verify address changes.

Grace Period

You have a 24-hour grace period to make corrections after submitting your request, should you need to make any adjustments.

Best Practices for Editing Your Address

• Double-check the address format and Pin location before submitting to ensure accuracy.
• Ensure that any utility bill documents you upload are clear, legible, and display your full property address.
• For urgent updates on external channels, consider informing your guests about the ongoing update if necessary.

After You Submit

Once you have submitted your address change or saved your corrections, no additional steps are required from you. The changes will be processed automatically according to the timelines specified above. Monitor your property listing on various platforms to confirm that the address has been updated correctly.

If you encounter any issues or the address does not update as expected, you can submit another report through the same Fix or report an issue feature in your PMS.