If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. Follow these steps based on the scenario and portal involved.

Step-by-Step Guide to Edit Your Property Address

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios:

Scenario A: The Address is Wrong in Holidu App

If the address information in your Holidu App is incorrect, follow these steps:

• Edit the address fields directly with the correct information.
• Adjust or verify the Pin coordinates as prompted to ensure accurate location mapping.
• Upload a recent utility bill showing your property address to verify the change for external channels.

Scenario B: The Address is Correct in Holidu App, But Wrong in Portal(s)

If your Holidu App address is accurate but appears incorrectly on one or more external portals, follow these steps:

• Indicate which portal or portals have the issue (you can select one, multiple, or all affected portals).
• You do not need to re-enter the address since the Holidu App information is already correct.
• If Booking.com is selected, you will be required to upload a utility bill.

Submit Your Request

Once you have completed the appropriate scenario steps, submit your request or save changes as prompted. After submission, no additional steps are required from you.

Documentation Requirements

A recent utility bill is mandatory to process address changes for external channels, especially Booking.com. This document serves as verification of your property address and helps ensure accurate updates across all connected platforms.

Processing Times

Update timeframes vary depending on which platform the address change applies to:

• Holidu booking platform and other channels: Instant update after you save changes in your host account.
• Airbnb and Booking.com: Typical update times of 7 to 14 days.

Important Considerations

Keep these points in mind when editing your property address:

• Double-check your address format and Pin location before submitting to prevent errors.
• Ensure any utility bill documents you upload are clear and legible for verification purposes.
• Address changes typically take effect within 24 hours for direct updates in your account.
• If you need to inform guests about ongoing updates on external channels, allow 7 to 14 days for changes to propagate across third-party platforms like Airbnb and Booking.com.

Why Address Accuracy Matters

Maintaining an accurate property address is essential for your guests to locate your property easily and for your listings to appear correctly across all booking platforms. Regular verification ensures that potential guests find your property without confusion and helps maintain your listing's credibility and searchability.