If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. Follow these steps based on the scenario and portal involved.

Steps to Edit Your Property Address

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios:

Scenario A: The Address is Wrong in Holidu App

If your property address is incorrect in the Holidu App, you can edit it directly:

• Edit the address fields directly with the correct information.
• Adjust and verify the pin coordinates as prompted to ensure accurate location mapping.
• Upload a recent utility bill showing your property address to verify the change for external channels.

Scenario B: The Address is Correct in Holidu App, but Wrong in Portal(s)

If your address is correct in Holidu but appears incorrectly on booking portals:

• Indicate which portal or portals have the issue (one, multiple, or all).
• You do not need to re-enter the address since the address in the Holidu app is already correct.
• If Booking.com is selected, you will be required to upload a utility bill.

Submitting Your Request

Once you have selected your scenario and made any necessary changes, submit your request or save changes as prompted. No additional steps are required after submission.

Documentation Requirements

A recent utility bill is mandatory to process address changes for external channels, especially Booking.com. The utility bill should clearly show your property address and be legible to ensure proper verification.

Processing Times

The time it takes for your address change to be updated depends on which platforms are affected:

• Holidu Booking Platform and Group Sites: Instant update after you save the changes.
• Airbnb and Booking.com: Typical update times of 7 to 14 days.

During this processing period, your original address may still appear on external channels. If necessary, you can inform guests about the ongoing updates.

Best Practices for Editing Your Address

To ensure a smooth address update process, keep these best practices in mind:

• Double-check the address format and pin location before submitting to avoid additional corrections.
• Ensure your utility bill documents are clear, legible, and show the complete property address.
• Submit address changes during regular business hours to avoid delays in processing.
• For urgent issues affecting your booking channels, proactively communicate with guests if necessary.

If you have any questions about updating your property address or need assistance with the process, you can reach out to the support team for additional guidance.