Managing collaborators effectively is essential for running your property smoothly. Whether you're working with cleaners, co-hosts, property managers, or other team members, understanding the different collaborator types and their permissions will help you grant the right access levels.

Quick Reference: Common Use Cases

Who needs access?	Recommended Setup	What They Can Do
Cleaner / Maintenance person	See availability	View when property is occupied vs. available. Cannot see guest details or pricing.
Co-host / Assistant	See availability + Viewing and creating bookings	View calendar and full booking details including guest names and contact info.
Someone who should receive booking notifications	Mark as secondary	Receive email/push notifications about bookings. Does not grant access to view anything in the system—add other permissions if they also need to see data.
Someone managing property settings only	Property configuration	Edit property info, amenities, photos, pricing. Cannot see bookings or calendar.

What about Property Managers?

If you work with a professional property manager, the recommended setup is for them to create a PME (Property Management Expert) account and establish a mandate relationship with your property. This gives them proper operational access designed for property management businesses.

If you prefer not to use the PME structure and just want to give your property manager access as a collaborator, you can grant them all permissions: Property configuration + See availability + Viewing and creating bookings + Distribution & publication. This gives them full operational access to manage the property. However, note that collaborators can never access financial data (invoices, payouts)—only the PME model allows you to grant invoice access to a property manager.

Primary Collaborator (Editor)

The primary collaborator has complete access to all property data:

• Calendar: Full access to booked, blocked, and available dates including price details
• Bookings: Full booking information including guest details, price breakdown, and payment status
• Financials: Invoices, payouts, payment information
• Property configuration: Can view and edit all property settings
• Reviews: All guest reviews
• Collaborators: Can view and manage all property collaborators
• Notifications: Receives all notifications (email and push)

Key point: Only the primary collaborator can access payout details, invoices, and payment information. This account is legally linked to property agreements with Holidu.

Permission Checkboxes Explained

When adding a collaborator, you can grant one or more of these permissions. Each permission grants access to specific areas.

Property Configuration

What they can view and edit:

Can View/Edit	Cannot Access
Property descriptions & titles	Bookings or reservations
Photos (upload, delete, reorder)	Financial data (invoices, payouts)
Amenities & facilities	Distribution channels
Room/unit information	Guest information
Pricing & seasonal rates	Blocked dates management
Additional fees	Performance metrics
Arrival/check-in instructions	Collaborator management
Calendar sync setup (iCal import)	Publishing controls
Calendar export (iCal)

Limitations: Location is read-only if the property is already published. iCal sync/export can be configured here, but viewing or managing blocked dates requires "Viewing and Creating Bookings" permission.

Viewing and Creating Bookings

Regarding Bookings:

Can See	Can Do
Full booking details	Create manual bookings
Guest name, email, phone, address	Modify manual bookings
Complete price breakdown	Cancel bookings
Payout amounts	Update guest info on bookings
Commission details
Channel information
Booking history/modifications

Regarding Blocked Dates:

Can Do
View blocked dates WITH comments/notes
Create blocked dates
Edit blocked dates
Delete blocked dates (if not immutable)

Cannot Access: Property settings/descriptions, Distribution channel management, Pricing configuration

Notes: To see the calendar view, also grant "See availability" permission. If the property owner hasn't completed KYC verification, guest contact details may be hidden until KYC is complete.

See Availability

This is a read-only calendar view designed for people who need to know when the property is occupied without seeing sensitive details.

Regarding Bookings:

Can See	Cannot See
Booking dates (check-in/check-out)	Guest name, email, phone
Number of guests (adults, children, babies)	Price breakdown or totals
Booking status (confirmed, cancelled)	Payout or commission info
Booking ID	Channel information
Any financial data

Regarding the Calendar:

Can Do	Cannot Do
View which dates are available	Block or unblock dates
See blocked date ranges	See comments/notes on blocked dates
Access the property in the system	Edit any property settings
	Manage iCal sync or export
	Modify anything

Best for: Cleaners, maintenance staff, or anyone who needs to know when the property is occupied but shouldn't see financial or guest contact details.

Distribution & Publication

Can View	Can Modify
Connected distribution channels	Activate new channels (Airbnb, Booking.com, etc.)
Channel connection status	Deactivate existing channels
Sub-channel status	Enable/disable sub-channels
Cancellation policies per channel	Set cancellation policies
Channel pricing/markup details	Configure channel settings

Cannot Access: Property descriptions/settings, Bookings or reservations, Calendar/availability, Guest information, Financial data (invoices, payouts)

Mark as Secondary

Enables the collaborator to receive email and push notifications about bookings on this property. Only one account per property can be marked as secondary.

This checkbox only controls notifications—it does not grant access to view or edit anything. To give the person actual access, also check one or more of the permission boxes above.

Quick Comparison Matrix

Permission	Property Settings	Bookings	Guest Info	Booking Prices	Calendar	Channels	Notifications
Property Configuration	Edit	No	No	No	No	No	No
Viewing & Creating Bookings	No	Full	Yes	Full	Dates only	No	No
See Availability	No	Dates only	No	No	Read-only	No	No
Distribution & Publication	No	No	No	No	No	Full	No
Mark as Secondary	No	No	No	No	No	No	Yes

Financial Data Access

No collaborator except the Primary (Editor) can access:

• Invoices section
• Payouts section
• Payment status

This applies to all collaborator permission combinations.

Note: Collaborators with "Viewing and Creating Bookings" permission can see payout amounts and commission details on individual bookings, but they cannot access the dedicated Invoices or Payouts sections where you view/download financial documents and payout history.

Need Additional Help?

If you have questions about managing your collaborators or need further assistance, please contact us using the contact form available in your account settings.