How to Close a Duplicated Property Listing on Booking.com

Overview

If you have a duplicated property listing on Booking.com, you can close it by removing all room types or units from the property. This guide will walk you through the process of safely closing your duplicate listing directly from the Booking.com Extranet.

Before You Start

Before proceeding, make sure you are removing the duplicate listing and not your active property. Removing the wrong listing could impact your active bookings and reservations.

Step-by-Step Instructions

Step 1: Log in to the Booking.com Extranet

Go to admin.booking.com and log in with your credentials.

Step 2: Select the Duplicate Property and Navigate to Room Details

From the top menu, select the Property tab. Choose the duplicate property you want to close from the list. Then select Room details (this may also appear as Property layout depending on your account view).

Step 3: Identify the Room or Unit to Remove

In the list of room types, locate the room or unit you want to delete. Review the list carefully to ensure you are deleting from the correct duplicate property.

Step 4: Delete the Room or Unit

Select the option to delete the room or unit and confirm the deletion. Once confirmed, the room or unit will be removed from your property listing.

Repeat this step for all remaining room types until the duplicate property has no active units. The property will be closed once all rooms have been removed.

Step 5: Verify the Listing is Closed

After removing all room types, verify that the duplicate property no longer appears as active on your Booking.com account. The listing should now be closed.

Important: Handling Upcoming Reservations

If there are upcoming reservations linked to a room or unit, the Delete option will not be available. You will only see Edit or Upload photos options instead.

You cannot permanently delete a room or unit until all upcoming reservations have been fulfilled and guests have checked out. Wait for all reservations to be completed before attempting to delete the room.

Frequently Asked Questions

What if I cannot delete a room type?

If the delete option is not available, it means there are active reservations for that room. You must wait for all guests to check out before you can delete the room and close the duplicate listing.

How long does it take for the duplicate listing to be fully removed?

The removal of room types is immediate once you confirm the deletion. However, it may take a few minutes for the changes to fully process on Booking.com's system.

Can I recover a duplicate listing after closing it?

Once all room types are deleted and the duplicate listing is closed, you will need to contact Booking.com support if you wish to recover it. It is recommended to be certain before completing the deletion process.

Need Further Help?

If you are unable to remove the duplicate listing yourself, have questions about which property is the duplicate, or need additional assistance, contact Booking.com partner support directly. You can reach them through the Extranet inbox and request the removal of the duplicated property. Booking.com support can help identify which listing is the duplicate and assist with the closure if needed.