Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza ensures you remain compliant with local guest registration regulations in the Basque Country. When you connect your account, guest information is automatically communicated to the local authority directly from Holidu, streamlining your administrative processes and supporting guest safety in the region.

By setting up this connection, you can:

• Meet local legal requirements for guest registration
• Automate guest data transmission to authorities
• Reduce manual paperwork and administrative burden
• Maintain compliance without extra effort

How to Configure Check-in to Connect to Ertzaintza

Follow these step-by-step instructions to connect your property to Ertzaintza through the Online Check-in feature:

Step 1: Access Your Host Account

Log in to your Holidu Host Account.

Step 2: Navigate to Online Check-in

From your dashboard, click on "Tools" in the left side menu, then select "Online Check-in".

Step 3: Select Your Property

You will see a list of your properties. Locate the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form that appears:

1. Check the box labeled "Activate automatic sending to police"
2. From the dropdown menu, select "Ertzaintza" as the authority
3. Enter your Ertzaintza username
4. Enter your Ertzaintza password

Step 5: Validate Your Credentials

Click the "Validate" button to confirm that your Ertzaintza credentials are correct. The system will verify your login information.

Step 6: Save Your Changes

Once validation is complete, click "Save changes" at the bottom of the form to finalize the connection.

Step 7: Confirm Active Connection

If no error message appears, your property is now successfully connected to Ertzaintza. Close the form and verify that the connection status shows as active.

Your property is now ready to automatically send guest registration information to Ertzaintza in compliance with local regulations.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit Ertzaintza's official website to reset your password or recover your account information. Follow their account recovery process to regain access to your credentials.

Is the connection process secure?

Yes, the connection between Holidu and Ertzaintza is secure. Our platform uses high-standard encryption protocols to protect your credentials and ensure that guest data is transmitted safely to the local authority.

Will my guests be notified about the Ertzaintza connection?

Guest information is transmitted automatically once they complete their check-in through Holidu. Guests are informed of local registration requirements as part of the check-in process.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect each of your properties individually. Simply repeat the configuration steps for each property you wish to connect to Ertzaintza.

What happens if the connection fails?

If you receive an error message during validation, double-check your Ertzaintza username and password for accuracy. Ensure you are using the correct credentials associated with your Ertzaintza account. If the issue persists, contact Ertzaintza support or reach out to our customer happiness team for further assistance.

Do I need to reconnect my account regularly?

No, once you have successfully connected your property to Ertzaintza, the connection remains active and automatic. Guest information will continue to be transmitted with each check-in unless you manually deactivate the connection.

By connecting to Ertzaintza, you are taking an important step toward compliance and providing a secure hosting experience for your guests in the Basque Country.