Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza is essential for maintaining compliance with local regulations in the Basque Country. When you connect your account, guest registration information is automatically communicated to the local authority directly from Holidu, ensuring that your property meets all legal requirements and supports guest safety in the region.

By establishing this connection, you streamline your administrative processes and reduce the risk of non-compliance penalties while providing a seamless experience for your guests.

How to Configure the Check-in Feature to Connect to Ertzaintza

Follow these step-by-step instructions to connect your Holidu property to Ertzaintza:

Step 1: Access Your Holidu Host Account

Log in to your Holidu Host Account using your credentials.

Step 2: Navigate to Online Check-in Settings

In the left side menu, click on "Tools" and then select "Online Check-in" to access the check-in configuration page.

Step 3: Select Your Property

You will see a list of your properties displayed on the screen. Locate the property you wish to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form, locate and click on the "Activate automatic sending to police" option to enable this feature for your property.

Step 5: Enter Your Ertzaintza Credentials

After activating the automatic sending feature:

• Select Ertzaintza as the authority from the available options
• Enter your Ertzaintza username
• Enter your Ertzaintza password

Step 6: Validate Your Credentials

Click the "Validate" button to confirm that your credentials are correct and that the connection can be established successfully.

Step 7: Save Your Changes

Once validation is complete, click "Save changes" at the end of the form to finalize the configuration.

Step 8: Confirm the Connection

If no error message appears, your property is now successfully connected to Ertzaintza. You can close the form and confirm that the connection is active. Your guest registration information will now be automatically transmitted to the local authority.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit the Ertzaintza official website to reset your password or recover your account information. Contact their support team if you need further assistance.

Is the connection process secure?

Yes, the connection process is completely secure. Our platform uses high-standard encryption protocols to protect your personal data and Ertzaintza credentials. Your information is transmitted safely and stored securely on our servers.

What information is sent to Ertzaintza?

Guest registration information, including names and arrival details, is automatically communicated to Ertzaintza when the connection is active. This ensures compliance with local registration requirements in the Basque Country.

Can I disconnect from Ertzaintza at any time?

Yes, you can disconnect from Ertzaintza at any time by returning to the Online Check-in configuration settings and deactivating the automatic sending feature. However, be aware that this may result in non-compliance with local regulations.

What should I do if the validation fails?

If the validation fails, double-check that you have entered your Ertzaintza username and password correctly. Ensure that your Ertzaintza account is active and has the necessary permissions. If the issue persists, contact Ertzaintza support or reach out to the Holidu support team for further assistance.

Will guest information be sent automatically after connection?

Yes, once your property is successfully connected to Ertzaintza, guest registration information will be automatically transmitted to the local authority each time a guest checks in through your online check-in process.

By connecting your property to Ertzaintza through Holidu, you ensure full compliance with local regulations while maintaining a streamlined guest experience. If you need additional support, contact our help center or reach out to the Holidu support team.