Online Check-in - How to Connect to Mossos d'Esquadra

Learn how to connect your Holidu property to Mossos d'Esquadra for seamless guest registration compliance in Catalonia. This guide takes approximately 2 minutes to read.

Why Connect to Mossos d'Esquadra?

Connecting your Holidu account to Mossos d'Esquadra ensures your property complies with local guest information reporting requirements in Catalonia. This connection streamlines the registration process, supports guest safety, and keeps your hosting experience legally compliant.

How Do I Connect My Account to Mossos d'Esquadra?

Before configuring the online check-in feature in Holidu, you must first register your establishment with Mossos d'Esquadra and obtain your credentials. Follow these steps:

Step 1: Access the Mossos d'Esquadra Website

Visit the Mossos d'Esquadra website. On the homepage, locate and click on "Establishment registration" in the upper-left corner.

Step 2: Complete the Registration Form

In the "Establishment registration" section, click on "Establishment registration form (PI-15)." Fill out all required fields with your establishment details. Click "Accept" to proceed. Sign the form electronically and submit it. You will also need to scan and attach a copy of your DNI, NIE, NIF, or passport. If electronic submission is not possible, refer to section 2 of the user manual available in the Documentation section of the Mossos d'Esquadra website.

Step 3: Receive Your Credentials

Once your establishment is registered, Mossos d'Esquadra will send you a username and password. Save these credentials securely, as you will need them to configure the online check-in feature in Holidu.

How Can I Configure the Check-in Feature to Connect to Mossos d'Esquadra?

After registering with Mossos d'Esquadra, you can now activate the online check-in feature in Holidu. Ensure you have the latest version of the Holidu mobile app installed before proceeding.

Step-by-Step Configuration:

1. Open your Holidu app and navigate to "Tools" in the left side menu
2. Select "Online Check-in" from the available options
3. Enter your Mossos d'Esquadra credentials (username and password) in the designated fields
4. Click "Save changes" at the bottom of the form to activate the connection
5. If no error message appears, your property is now successfully connected to Mossos d'Esquadra
6. Close the form and verify that the connection status shows as active

Once activated, Holidu will automatically transfer guest data to Mossos d'Esquadra after guests complete the online check-in form on your property page.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

If you forget your username or password, visit the Mossos d'Esquadra FAQ page to recover your account information or reset your password.

Is this process secure?

Yes. Holidu prioritizes your privacy and security by using strong data encryption for all information transferred to Mossos d'Esquadra. Your credentials and guest data are protected throughout the process.

What happens after I connect to Mossos d'Esquadra?

Once the online check-in feature is active, guest information submitted through the check-in form will be automatically sent to Mossos d'Esquadra, ensuring timely compliance with local reporting requirements.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets.