Online Check-in - How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your Holidu account to Mossos d'Esquadra ensures you comply with local guest information reporting regulations in Catalonia. This connection streamlines the legal registration process, supports guest safety, and keeps your property compliant with local authorities.

How to Connect to Mossos d'Esquadra: Step-by-Step

Step 1: Register Your Establishment

Visit the Mossos d'Esquadra website. On the homepage, find and click on "Establishment registration" in the upper-left corner.

Step 2: Complete the Registration Form

In the "Establishment registration" section, click on "Establishment registration form (PI-15)." Fill out all required fields and click "Accept." Sign the form electronically and submit it. You will also need to scan and attach a copy of your DNI, NIE, NIF, or passport. If you cannot submit the form electronically, refer to section 2 of the user manual available in the Documentation section of the Mossos d'Esquadra website.

Step 3: Receive Your Credentials

Once your establishment is registered, you will receive a username and password via the Mossos d'Esquadra system. Keep these credentials secure, as you'll need them to access the traveller registration system.

How to Configure Online Check-in in Holidu

After registering with Mossos d'Esquadra, you can now connect your property to the platform through Holidu's Online Check-in feature.

If you are using the mobile app, ensure you have the latest version installed.

Step 1: Access Online Check-in Settings

In your Holidu app, navigate to "Tools" in the left side menu and then click on "Online Check-in."

Step 2: Activate the Feature

Once you access the Online Check-in section, activate the feature by following the on-screen instructions.

Step 3: Save Changes

Click "Save changes" at the end of the form to apply your settings.

Step 4: Confirm Connection

If no error message appears, your property is now successfully connected to Mossos d'Esquadra. Close the form and verify that the connection is active. Your property is ready to automatically transfer guest data to Mossos d'Esquadra when guests complete the online check-in form.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra website to recover your account information or reset your password.

Is this process secure?

Yes. We prioritize your privacy and security using strong data encryption to protect all guest information transferred to Mossos d'Esquadra.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets.