Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany helps you meet your legal obligation to report guest information to your local authority, and gives you a documented, digital check-in process for you and your guests. This streamlined integration eliminates manual paperwork and ensures compliance with registration requirements across all supported German regions.

Is this available for my property?

The online check-in connection to AVS is visible for every host account in Germany. Two things need to be true before you can activate it:

1. Your destination (Kurverwaltung, Tourismusbüro, or Gemeinde) must have activated the Holidu–AVS interface directly with AVS by emailing meldeschein@avs.de. This is a step only your destination can take — Holidu cannot request it on your behalf.
2. Once activated, your destination gives you a configuration overview with three values: Kurverwaltungs-ID, Firmen-ID, Objekt-ID.

If AVS does not appear as an option for your property at all, it likely means your destination has not completed step 1 yet — contact them directly and ask them to email meldeschein@avs.de.

Compatible Regions

The AVS connection is available for properties in the following German regions:

Sellin, Glowe, Hessen, Bad Neuenahr-Ahrweiler, Rust, Bad Krozingen, Nordstrand, Bad Kissingen, Braunlage, Binz, Canow (Wustrow), Heringsdorf, Kellenhusen, Land Wursten, Putbus, Saal, Timmendorfer Strand, Travemünde, Rostock/Warnemünde, Wustrow, Zingst, Zinnowitz, Pirma, Friedrichshafen, Radolfzell, Öhningen, Boppard, Wittenberg, Seelbach, Altensteig, Konstanz, Bernkastel Kues, Stockach, Templin, Graal-Müritz, and Langenargen.

How to Connect Your Property to AVS

Step 1: Get Your Configuration Data From Your Destination

Before you start, request a configuration overview from your local tourist office. Ask explicitly for the "Holidu / AVS interface" credentials — this ensures they send you the right document.

The overview contains three required fields that you will need to complete the setup:

Field	Description
Kurverwaltungs-ID	ID number of the Kurverwaltung
Firmen-ID	ID number of your business/property
Objekt-ID	Unique ID of your specific property

Tip: Have all three values ready before starting Step 2.

Step 2: Configure the Connection in Your Holidu App

Follow these steps to set up your AVS connection:

1. In your Holidu App, go to Account.
2. Go to Online check-in for travelers and click Configure.
3. Select the property you want to configure, and click Configure again.
4. Click Connect to a registration authority and fill in your property information.

2.1 Choose Your Guest Signature Method

You have two options for how guests will sign during check-in:

• Automatic signature (recommended): The guest clicks and signs during online check-in — this results in less friction and higher guest satisfaction.
• Manual signature (not recommended): Each guest must add their signature by hand, which requires more effort from both you and your guests.

Note: This setting applies to your entire account, not just one property.

2.2 Turn On "Connection to a Registration Authority"

Toggle this option on for the property you are configuring.

2.3 Choose Your Data Transmission Method

Select how guest data will be sent to AVS:

• Automatic sending (recommended): Data is transmitted to AVS automatically after each check-in.
• Manual sending (not recommended): You must open and send each booking individually, which is more time-consuming.

2.4 Select AVS and Your Municipality

• Under "Send information to," select AVS.
• Select your municipality (Kommune) from the dropdown list.
• If your municipality does not appear: Your destination's connection with AVS may not be fully set up yet. Contact your destination directly or reach out to serviceteam@holidu.com.

2.5 Enter Your Configuration Data

Enter the three values from Step 1:

• Kurverwaltungs-ID
• Firmen-ID
• Objekt-ID

Once saved, a table of available registration categories loads automatically from AVS — you can adjust these manually if needed for your specific property.

Step 3: Save Your Settings

Click Save changes. Under Details in the overview, you will see confirmation that the connection was set up successfully.

Step 4: Digital Guest Card or Manual Registration Form

If your destination offers a digital guest card, you can turn it on in the same section.

If automatic sending is not available or is not working, you can still register a guest manually: open the relevant booking, generate the registration form (Meldeschein) as a PDF, and print it for your guest to complete by hand.

Step 5: What Your Guests Experience

Once your AVS connection is set up, here is what happens during the check-in process:

1. The guest receives an online check-in link with their booking confirmation email.
2. They fill out the online check-in form with their personal information.
3. If automatic sending is turned on, their data goes to AVS automatically.
4. If enabled, they receive a digital guest card.

You can check registration status per booking in your booking overview, and resend the check-in form to a guest at any time from there if needed.

Need Help? Who to Contact

If you encounter any issues during setup, here are the right contacts for different situations:

• Your municipality does not appear as an option: Contact your destination directly, or email serviceteam@holidu.com.
• AVS does not show as an option at all: Your destination has not yet activated the interface with AVS — ask them to email meldeschein@avs.de.
• Any other setup question: Contact your Account Manager, or email serviceteam@holidu.com if your property is not managed by a dedicated Account Manager.

Frequently Asked Questions

What do I need before I start?

You will need your Kurverwaltungs-ID, Firmen-ID, and Objekt-ID from your destination. Request these from your local tourist office (Kurverwaltung, Tourismusbüro, or Gemeinde) by asking specifically for the "Holidu / AVS interface" credentials.

Is the connection secure?

Yes — guest data is transmitted over an encrypted connection to protect your guests' personal information.

Why can't I find my municipality in the list?

Your destination has not yet completed its AVS connection. Contact your local Kurverwaltung, Tourismusbüro, or Gemeinde directly and ask them to set up the interface with AVS by emailing meldeschein@avs.de.

Why is not AVS showing as an option for my property at all?

Your destination has not yet activated the interface with AVS. Only your destination can request this activation by emailing meldeschein@avs.de. Holidu cannot make this request on your behalf.

Who gives me my three IDs?

Your local Kurverwaltung, Tourismusbüro, or Gemeinde provides the three configuration IDs — not Holidu or AVS directly. Request your configuration overview from your destination's tourist office.

Can I request AVS activation myself?

No — only your destination can request AVS activation by emailing meldeschein@avs.de. You cannot initiate this process directly with AVS.

What if automatic sending is not working — can I still register a guest?

Yes, you can still register guests manually. Generate the registration form (Meldeschein) as a PDF from the booking and print it for your guest to complete and sign.

How do I resend the check-in form to a guest?

From your booking overview, open the specific booking and resend the online check-in form to the guest at any time.

Which regions in Germany support AVS connection?

AVS connection is available for properties located in: Sellin, Glowe, Hessen, Bad Neuenahr-Ahrweiler, Rust, Bad Krozingen, Nordstrand, Bad Kissingen, Braunlage, Binz, Canow (Wustrow), Heringsdorf, Kellenhusen, Land Wursten, Putbus, Saal, Timmendorfer Strand, Travemünde, Rostock/Warnemünde, Wustrow, Zingst, Zinnowitz, Pirma, Friedrichshafen, Radolfzell, Öhningen, Boppard, Wittenberg, Seelbach, Altensteig, Konstanz, Bernkastel Kues, Stockach, Templin, Graal-Müritz, and Langenargen.

What information is required for guest registration?

The online check-in form collects standard registration information required by German authorities. Your guests will fill this out digitally, and the information is then transmitted securely to AVS for processing.