Keeping your account information up to date ensures smooth communication with guests and helps you manage your hosting business effectively. You can update your email, language, phone number, billing information, bank details, and more directly from your Holidu account settings.

Where to Find Your Settings

To access your account settings and update your information, follow these steps:

  1. Log in to your Holidu account
  2. Click on the Holidu logo in the top right corner
  3. From the dropdown menu, select the section you want to update:
    • Account - for general settings, personal information, bank information, reports and certificates, and your agreement
    • Security - for email and password changes
  4. You can also navigate through the left-hand menu once you're in the Account area

1. Update Your Email Address

Your email address is essential for receiving important notifications from guests and Holidu. To update it:

  1. Go to Security
  2. In the Email section, click Edit
  3. Enter your new email address (note: the new email address cannot already be in use with Holidu)
  4. Click Save

2. Change Your Preferred Language

You can set your preferred language for your Holidu account interface. To change your language settings:

  1. Go to Account
  2. Scroll down to Settings
  3. Click Edit next to Language
  4. Choose your preferred language from the available options
  5. Click Save

3. Update Your Phone Number

Keeping your phone number current helps guests contact you and ensures you receive important account notifications. To update your phone number:

  1. Go to Account
  2. Scroll to Billing Information
  3. Click Edit
  4. Enter your updated phone number
  5. Click Save

4. Edit Your Billing Information

Your billing information is used for invoicing and payment processing. To update your billing details:

  1. Go to Account
  2. Scroll to Billing Information
  3. Click Edit
  4. Update your organization name, billing address, or tax details as needed
  5. Click Save

5. Edit Your Bank Details

Updating your bank details ensures your payouts are directed to the correct account. To modify your bank information:

  1. Go to Account
  2. Scroll to Bank Information
  3. Click Edit
  4. You will be redirected to our secure partner Adyen for processing
  5. If you already have an IBAN configured, delete the existing IBAN first
  6. Configure your new IBAN and follow the steps to update your bank details
  7. Click Save

For detailed step-by-step instructions with screenshots, see our guide on how to edit your bank details.

6. Download Your Agreement

You can download a copy of your signed Holidu hosting agreement at any time. To access your agreement:

  1. Go to Account
  2. Scroll to Your Agreement
  3. Click Download to save a copy of your signed agreement

Important Considerations for Account Changes

Some account modifications require a new agreement to be executed. These changes include:

  • Changing your organization name
  • Changing the account holder name
  • Changing from an individual account to a legal entity account (or vice versa)
  • Changing your bank details with a different account holder

If you need to make any of these changes, please contact our support team for assistance. We will guide you through the process and ensure all necessary documentation is updated.

Keeping Your Information Current

Maintaining accurate and current account information is crucial for managing your hosting business successfully. Updated contact details ensure you can communicate effectively with guests, billing information is processed correctly, and payouts reach the right account. Review your account settings regularly to ensure all information is current and accurate.

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