Can I Delete a Review Left by a Guest? What to Do About Bad Reviews

Guest reviews are an important part of your hosting reputation. However, you may wonder if you can remove a negative review. Here's what you need to know about review deletion policies and your options.

When Can a Review Be Deleted?

Reviews can only be removed if they violate the platform's terms and conditions. A review does not qualify for deletion simply because it's negative or critical.

Reviews may be deleted if they contain:

• Offensive, abusive, or inappropriate language
• Discrimination, hate speech, or harassment
• Irrelevant content unrelated to the guest's stay
• Privacy violations (sharing personal details)
• False or fraudulent statements

Reviews will NOT be deleted for:

• Negative opinions or criticism
• Constructive feedback about your property
• Low ratings

How to Request a Review Deletion

Step 1: Review Platform Guidelines

Familiarize yourself with your platform's policies before submitting a request:

• Airbnb Review Policy
• Booking.com Review Removal
• VRBO Review Guidelines

Step 2: Assess the Violation

Determine if the review actually breaches platform guidelines. Take screenshots or notes as evidence to support your claim.

Step 3: Submit Your Request

Contact support with your booking number and a clear explanation of which policy the review violates. Include your evidence.

Step 4: Wait for Review

The platform will investigate and make the final decision. Note that platforms, not Holidu, determine whether reviews are removed.

What You Can Do About Negative Reviews

If a review cannot be deleted, you have other effective options:

• Respond professionally: Reply to the review with courtesy and factual corrections. This shows potential guests you take feedback seriously.
• Address the issues: Use the feedback to improve your property, communication, or guest experience.
• Focus on new reviews: Consistently excellent service generates positive reviews that outweigh occasional negative ones.

Key Takeaway

Bad reviews alone cannot be deleted. Only reviews violating platform rules qualify for removal. Rather than viewing negative feedback as a setback, use it as an opportunity to improve and demonstrate your commitment to guest satisfaction. Professional responses and ongoing improvements are your strongest tools for maintaining a positive reputation.