Holidu - Holiday Lettings, Cottages, Villas & Apartments

Hosts

As a Holidu Homes host, you can both write reviews about your guests and respond to reviews guests leave for your property. This guide explains how to manage guest reviews across all connected channels, including Holidu Homes, White Label (WL), VRBO, Airbnb, and Booking.com.

On which channels can guests leave a review?

Guests can leave a review about their stay on every channel connected to Holidu. This means your property listing across multiple platforms will accumulate guest feedback that you can monitor and respond to from your Holidu host account.

On which channels can hosts leave a review about their guests?

Hosts can leave a review about their guests on the following channels:

Airbnb
VRBO — no written review, only a star rating

How to respond to a guest review (all channels)

Step 1: Receive an email notification

Whenever a guest leaves a review on Holidu, you'll get an email with the review details and a link to respond. This notification is sent to the email address associated with your Holidu host account.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You'll be taken straight to your Holidu account, where you can write your response to the guest's review.

Step 3: Write and submit your reply

When crafting your response, keep these guidelines in mind:

Acknowledge the guest's feedback — thank them for their stay and show appreciation for taking the time to review.
Address concerns professionally — focus on solutions rather than disagreements. If the guest mentioned any issues, explain how you've addressed them or plan to improve.
Stay welcoming — remember, future guests will read your reply too. Your response reflects your property's hospitality standards.

Once you write your response, the system checks it for clarity and professionalism. If edits are needed, you'll be notified before submission.

Step 4: Review and publish

Holidu reviews your response to ensure it meets quality standards and community guidelines.
Important: Once a response is published, it cannot be changed. Take time to review your response before finalizing.

Tips for writing a great response

Start with a thank you — appreciate the guest for staying with you and for leaving feedback.
Stay professional and positive — even if the feedback is critical, reply calmly and constructively. Avoid defensive language.
Address concerns and highlight improvements — show that you listen and care about guest experiences. Mention specific improvements or actions you've taken.
Avoid defensive language — keep your tone neutral and solution-oriented. Focus on what you can do better in the future.
Keep it concise — while being thorough, avoid lengthy responses that may lose the reader's attention.

How to leave a guest review (Airbnb and VRBO)

Timeline for leaving a review

You have up to 7 days after check-out to leave a review on Airbnb and VRBO. If no review is submitted within this timeframe, the guest will automatically receive a positive review.

How to access the review option

Watch out for the email reminder you receive after a guest checks out — this will prompt you to leave a review.
Alternatively, log in to your Holidu host account, go to Bookings, and open the specific booking from which you'd like to leave a review.

What you can include in your review

A star rating (1-5 stars)
A written review describing your experience (Airbnb only — VRBO allows star ratings of guests only)
Private feedback that is only visible to the guest

Editing your review

You have 1 hour after submitting your review to make changes. To edit, return to the booking and click Edit. After this window closes, your review cannot be modified.