Holidu - Holiday Lettings, Cottages, Villas & Apartments

Hosts

As a Holidu Homes host, you can both write reviews about your guests and respond to reviews guests leave for your property. This guide explains how to manage guest reviews across all major booking platforms, including Holidu Homes, White Label (WL), VRBO, Airbnb, and Booking.com—all from your Holidu host account.

On which channels can guests leave a review?

Guests can leave a review about their stay on every channel connected to Holidu. This means your properties listed on multiple platforms will accumulate reviews that you can monitor and respond to through your central Holidu account.

On which channels can hosts leave a review about their guests?

Hosts can leave a review about their guests on the following channels:

Airbnb
Vrbo — no written review, only a star rating

How to respond to a guest review (all channels)

Responding to guest reviews is an important part of managing your online reputation. Here's how to do it effectively:

Step 1: Receive an email notification

Whenever a guest leaves a review on Holidu, you'll get an email with the review details and a link to respond. Make sure to check your email regularly so you don't miss the opportunity to reply.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You'll be taken straight to your Holidu account, where you can write your response. Alternatively, you can log in to your Holidu host account and navigate to the reviews section to find reviews awaiting responses.

Step 3: Write and submit your reply

When composing your response, keep these guidelines in mind:

Acknowledge the guest's feedback — thank them for their stay.
Address concerns professionally — focus on solutions rather than disagreements.
Stay welcoming — remember, future guests will read your reply too.

Once you write your response, the system checks it for clarity and professionalism. If edits are needed, you'll be notified before submission.

Step 4: Review and publish

Holidu reviews your response to make sure it meets quality standards.
Important: once a response is published, it cannot be changed.

Tips for writing a great response

Start with a thank you — appreciate the guest for staying with you. This sets a positive tone.
Stay professional and positive — even if the feedback is critical, reply calmly and constructively.
Address concerns and highlight improvements — show that you listen and care about guest experiences.
Avoid defensive language — keep it neutral and solution-oriented to maintain your professional image.
Keep it concise — aim for a response that is informative but not overly lengthy.
Personalize your response — reference specific details from the review to show you've read it carefully.

How to leave a guest review (Airbnb and Vrbo)

Just as guests can review you, you have the opportunity to review guests on certain platforms. Here's how:

Watch out for the email reminder you receive after a guest checks out.
Or, log in to your Holidu host account → go to Bookings → open the booking.
You have up to 7 days after check-out to leave a review.
If no review is submitted in that time, the guest will automatically receive a positive review.

What you can include in your guest review

A star rating
A written review describing your experience (Airbnb only — Vrbo allows star ratings of guests only)
Private feedback only visible to the guest

Editing your review

If you need to make changes after submitting:

You have 1 hour after submitting to make changes.
To edit, return to the booking and click Edit.

Important considerations

Your review and response are visible to the guest and may be visible to future guests, so use professional language at all times.
Timely responses are recommended. Reviews and responses may be subject to moderation per Holidu's guidelines.
If you don't see review options, make sure the booking is completed and check your platform version.
Responding promptly to reviews demonstrates your commitment to guest satisfaction and can positively influence future bookings.

Transferring reviews when switching to Holidu

If you're considering moving your direct listing on a booking channel to Holidu, you may be wondering about your existing reviews. Here's what you need to know: