Review Guidelines for Hosts

Guest reviews are essential to your success as a host on Holidu. They help future guests make informed decisions and build trust in your property. This guide explains everything you need to know about reviews, how they work, and how to manage them effectively.

Understanding Reviews on Holidu

How Does the Rating System Work?

Guests rate their stays on a scale from 1 to 10, with 10 being the highest. Your overall property rating is calculated as the average of all scores received. Guests can provide detailed ratings in specific categories including location, cleanliness, description accuracy, and value for money. They may also leave written comments about their experience.

Who Can Leave Reviews?

Reviews can come from two sources:

Guests who booked directly through Holidu after their stay is completed
Guests who booked via connected platforms such as Airbnb, Vrbo, or Booking.com, following each platform's review guidelines

Managing Your Reviews

Where Can You Access Your Reviews?

To view all your reviews:

Log in to your Holidu Host account
Navigate to Properties
Open Configuration, then Reviews

Reviews typically appear within 14 days of the guest's stay. On Holidu, you'll see the overall score and full review text for direct bookings. Reviews from partner platforms display according to each channel's rules.

How Are Reviews Displayed?

Reviews appear based on these guidelines:

Reviews are sorted primarily by booking date
Reviews with written comments are prioritized
Negative reviews only display if your property has at least two reviews total
Reviews may show reviewer location and group type

Review Standards and Compliance

What Reviews Are Allowed?

We display all legitimate reviews—positive and negative—that meet our standards. Acceptable reviews must be truthful, travel-related, helpful to other guests, and written by the actual guest who stayed.

Reviews That Violate Our Guidelines

The following content is not permitted in reviews:

References to illegal activity
Politically or religiously sensitive content
Promotional material or external links
Personal details such as names, contact information, or payment details
Profanity, hate speech, threats, or sexual content
Spam, fake reviews, or impersonation

If you encounter a review that violates these guidelines, contact our Customer Service Team.

Can You Delete or Edit Reviews?

Review editing and deletion depend on your booking channel:

Holidu bookings: Reviews cannot be modified. Contact our team to delete a review and send the guest a new link.
Booking.com: Guests can edit reviews anytime from their account until automatic deletion after 2 years. Guests must contact Booking.com directly.
Airbnb: Guests can only edit reviews before publication. Guests must contact Airbnb directly.
Vrbo: Guests must contact Vrbo directly to edit or delete their review.

Related article: Can I delete a review left by a guest?

Responding to Reviews

Depending on your booking platform, you may have the option to respond publicly to guest reviews. This is your chance to thank guests for positive feedback, address concerns, or provide context for future guests.

Special Situations: Manual Bookings

Manual bookings—reservations entered directly by you or your property manager—may not trigger automatic review requests. This means:

You may need to manually request reviews from these guests
Reviews can still count toward your overall rating once submitted
Keep clear records to ensure no reviews are missed

Tip: Maintain a record of manual bookings and proactively ask guests to leave feedback about their stay.

Improving Your Review Score

Want to boost your property's rating? Check out these helpful resources:

Important Notes

Guest reviews reflect guest opinions, not Holidu's views
Holidu acts as a distributor, not a publisher, of review content
Hosts must not post reviews on behalf of guests or offer incentives for reviews
Some reviews may be automatically translated using DeepL. Translation accuracy is not guaranteed

Need Help?

If you have questions about a specific review, concerns about review compliance, or need assistance managing your reviews, please contact our Customer Service Team.

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