Review Guidelines for Hosts

Guest reviews play an essential role in helping future guests choose the right accommodation. Here’s everything you need to know about how reviews work on Holidu and what to expect as a host.

How the Holidu Rating System Works

• Guests can rate their stay on a scale from 1 (lowest) to 10 (highest).
• The overall property rating is calculated as the average of all received rating scores.
• Guests can provide subscores on specific categories, such as:
  Location, cleanliness, description accuracy and value for money
• Guests may also leave written feedback to share additional context or details about their stay.

Who Can Submit a Review?

• Only guests who booked through Holidu can leave a review after completing their stay.
• Reviewers may choose to display their first name and last initial, or stay anonymous.
• Reviews submitted through partner websites are subject to their own terms and conditions.

Editing or Deleting Reviews

• Guests can edit or delete a review submitted via Holidu by contacting our Customer Service Team directly.

What Kind of Reviews Are Displayed?

We show reviews from:

• Holidu guests
• Partner platforms and well-known travel websites
   

These may appear as:

• A single review from one guest
• An aggregated rating score based on multiple reviews
• Additional details like reviewer country, travel group type, and more
   

Note:

Reviews are primarily sorted by booking date, with additional sorting options available (e.g., by rating, guest type, etc.).
Reviews with written content are prioritized.
For fairness, negative reviews (below a certain score) are only shown if the property has at least two reviews.

Where Can I See My Reviews?

All reviews received for your property are visible in your Holidu Host account under the Reviews section. Here you’ll find all reviews, regardless of the booking channel.

Please note: It may take up to 14 days from the time a guest leaves a review until it becomes visible on the booking channel and in your Holidu account.

To access the Reviews section:

1. Log in to your Holidu Host account.
2. Click on Property/Properties.
3. Go to Configuration and then click on Reviews.

You can also check reviews directly on distribution channels. Keep in mind that when doing this, you’ll only see reviews from bookings made through that specific channel (not the overall total).

To view reviews on distribution channels:

1. Log in to your Holidu Host account.
2. Click on Property/Properties.
3. Go to Configuration > Distribution Channels.
4. Next to each distribution channel, click the link to your property’s listing page on that channel.
5. Open the channel’s Reviews section (e.g., on Booking.com → Guest Reviews) to see feedback specific to that platform.

On Holidu, the overall score from all reviews is displayed. However, the text of the review is only visible if it was left on a booking made directly through Holidu.

Important: It is not possible to resend the review request email to guests upon the host’s request, as these emails are automatically sent by each booking channel according to their terms and conditions.

Review Compliance Standards

To ensure quality and fairness, we display all legitimate reviews, regardless of whether they are positive or negative. However, reviews must comply with the following standards:

Not allowed:

• Illegal activity references
• Politically or religiously sensitive content
• Promotional content or external links
• Personal details (e.g. full names, contact info, payment details)
• Profanity, hate speech, threats, or sexual content
• Spam, fake reviews, impersonation
   

Reviews must be:

• Truthful and travel-related
• Helpful to other guests
• Written by the actual guest who stayed

Hosts and partners are not allowed to post reviews on behalf of guests or offer incentives for reviews.

Responses to Reviews

Hosts may have the opportunity to respond to reviews from certain platforms such as Booking.com, Airbnb and Vrbo. This helps provide context or show appreciation for guest feedback.

Reporting Reviews

If you believe a review violates these guidelines, please contact our Customer Service Team, so this can be looked into!

Translations Disclaimer

Some reviews may be translated using DeepL.
Please note: Holidu and DeepL disclaim all warranties regarding translation accuracy or reliability.

Note: Please bear in mind that the opinions in reviews are those of the guests and do not reflect Holidu’s views. Holidu acts as a distributor, not a publisher, and accepts no liability for review content.