Real Decreto 933/2021 is a Spanish regulation that requires hosts and accommodation platforms to collect and report guest information to the Spanish Ministry of the Interior. If you operate a property in Spain through Holidu, understanding and complying with this decree is essential to avoid significant fines.

What is Real Decreto 933/2021?

Real Decreto 933/2021 is a Spanish law designed to enhance security and prevent criminal activities within the vacation rental and car rental sectors. Under this regulation, all hosts and intermediary platforms like Holidu must collect detailed information about guests, properties, and bookings and report it to the Spanish Ministry of the Interior through the SES Hospedajes platform.

When Did the Decree Come Into Force?

The law came into effect on January 2, 2023, with a transition period lasting until October 1, 2024. After October 1, 2024, failing to comply with this regulation may result in fines depending on the severity of the infraction:

• Minor infractions: €100 to €600
• Serious infractions: €601 to €30,000
• Very serious infractions: €30,001 to €200,000

How Does This Affect Hosts?

If you have properties in Spain listed on Holidu, you must report guest and booking details within 24 hours after each check-in. This applies regardless of whether you are a Spanish resident or hold Spanish nationality. The regulation requires you to collect and submit mandatory information about all guests, including minors.

Required Guest Information

You must gather the following details from your guests:

• Full names of all guests
• Date of birth
• Residential address
• Contact details (phone number or email)
• ID type and number (for adults)
• Spanish ID number (NIF or NIE) if applicable
• Relationship to minors (when applicable)

How Holidu Helps You Comply

Holidu simplifies compliance through its online check-in feature. This automated system streamlines the process of collecting and submitting required guest information to Spanish authorities.

Steps to Submit Data Through Holidu

Follow these steps to set up and use Holidu's online check-in feature:

1. Register on the SES Hospedajes platform at the official government website
2. During registration, select the option "Send communications via webservice"
3. Activate the Guest Online Check-in feature in your Holidu account
4. Select your relevant authority (SES Hospedajes, Mossos d'Esquadra for Catalonia, or Ertzaintza for the Basque Country)
5. Enter your login credentials from SES Hospedajes or your regional authority

Once set up, Holidu automatically sends guest details to the authorities by 11:00 PM on the check-in day. Guests complete their information through an online check-in form emailed by Holidu, which is accessible through their booking details.

What Holidu Reports Automatically

As an intermediary platform, Holidu automatically collects and reports:

• Host details
• Property information
• Booking and transaction details

You are responsible for ensuring guests provide complete and accurate personal information through the online check-in form.

Important Considerations

Reporting Timeline

Holidu reports booking information to the SES Hospedajes platform within 24 hours after bookings become non-refundable. If a non-refundable booking is later cancelled, Holidu updates the platform to withdraw the previously reported booking information.

Regional Variations

If your property is located in Catalonia or the Basque Country, you must continue reporting to Mossos d'Esquadra or Ertzaintza, respectively, rather than the national SES Hospedajes platform.

Verification Responsibility

Even though Holidu reports the information, you remain responsible for ensuring all mandatory guest details are collected and accurate. If information is missing from the online check-in form, collect it directly from guests upon arrival.

Official Resources

For comprehensive information about Real Decreto 933/2021, consult these official government documents:

• Official BOE publication of Royal Decree 933/2021
• Official BOE publication BOE-A-2015-3442, Article 39

For detailed instructions on using Holidu's check-in feature, see the Guest Check-in Feature FAQ.

Frequently Asked Questions

Do I need to report this data even if my property is managed by a third party?

As the host, you are responsible for ensuring compliance. If you use a property management service, clarify with them whether they will handle this reporting. Ultimately, the liability for non-compliance rests with you.

What happens if I don't activate the online check-in feature?

Without the online check-in feature activated, you must manually collect guest information and report it to the relevant authority. Failing to report within 24 hours of check-in may result in fines. Using Holidu's automated system significantly reduces this risk.

Can I see a list of bookings Holidu has reported?

While there is no direct list available within your Holidu account, you can verify reported bookings by checking confirmed and non-refundable bookings in your account. Any cancelled bookings will have their data withdrawn from the reporting system.

Is my personal data secure when I submit it through Holidu?

Yes. Holidu securely collects and stores guest data and transmits it to the Spanish Ministry of the Interior in compliance with data protection regulations. This information is used solely for security and administrative purposes.

What if a guest refuses to provide the required information?

You cannot complete the check-in without all mandatory information. Explain to guests that this is a legal requirement for all accommodations in Spain. If a guest refuses to comply, you may need to deny them access to the property until the information is provided.

Are there different requirements for short-term versus long-term rentals?

Real Decreto 933/2021 applies to all rental accommodations regardless of rental duration. However, some regions may have additional requirements. Check with your local authority for any region-specific guidelines.

How can I confirm my online check-in setup is correct?

Ensure you have selected SES Hospedajes (or your relevant regional authority) in the Holidu settings and provided the correct login credentials. Verify that you checked the "Send communications via webservice" box during your registration on the SES Hospedajes platform. If you're unsure, contact Holidu support for assistance.

What should I do if Holidu fails to report a booking?

Monitor your confirmed bookings regularly. If you notice a booking was not reported, contact Holidu support immediately to troubleshoot the issue. Technical problems should be resolved promptly to ensure compliance.