Who can I contact in case of an emergency?

Your safety is our top priority. In an emergency situation, it is crucial to know exactly who to contact and how to get help quickly. This guide explains the steps you should take and the resources available to you during an emergency.

Immediate action: Contact local emergency services first

If you are in immediate danger or experiencing a life-threatening situation, always contact your local emergency services before anything else. Emergency services are trained professionals equipped to handle urgent situations and can provide immediate assistance.

Emergency numbers by region

European Union: Call 112, the universal emergency number for ambulance, fire department, or police. This number works in all EU countries and is available 24/7.

If you are staying outside the European Union, contact the local emergency number for your specific country or region. These numbers are typically available in your accommodation or can be found online.

Emergency situations and who to contact

Health and safety emergencies

If you are experiencing a medical emergency during your stay, such as a stroke, heart attack, severe injury, or other life-threatening health condition, immediately call the local emergency number (112 in the EU). Do not delay seeking professional medical help.

After contacting emergency services, inform your host about the situation as soon as possible. Your host may be able to offer additional support and can help coordinate with local authorities if needed.

Serious events involving danger, theft, or illegal activities

In the event of a serious incident such as theft, break-in, illegal activity, or any situation where you feel threatened, contact local law enforcement immediately. Your safety comes first, and local authorities are equipped to handle these situations.

After contacting the police, you can then notify your host and our support team about what has occurred. Document the incident details and any relevant information for official reports.

Contacting Holidu support for emergencies

Our specialized support team is available 7 days a week to assist you with emergency situations. We are here to provide guidance and help coordinate with your host or provide additional resources when needed.

If you have contacted local authorities and require additional assistance or have questions about your booking following an emergency, reach out to our support team. We can help you navigate next steps and explore available options.

Before your stay: Prepare for emergencies

To be fully prepared, we recommend:

• Saving the local emergency number for your destination before you arrive
• Familiarizing yourself with your accommodation location and nearby hospitals or police stations
• Keeping your host's contact information readily available
• Having travel insurance information accessible
• Informing someone at home of your itinerary and accommodation details

Key takeaway

In any emergency, prioritize your safety by contacting local emergency services immediately. Then inform your host and our support team. We are here to support you throughout your stay and help address any urgent issues that may arise.