Who can I contact in case of an emergency?

Your safety is our top priority. In situations where your safety is at risk or in the event of an emergency, it is crucial to contact local authorities or emergency services immediately to ensure prompt assistance.

Immediate action: Contact local emergency services first

In any emergency situation, always contact your local emergency services or authorities as your first course of action. They are equipped to provide immediate assistance and are the fastest way to get help when you need it most.

Emergency numbers by region

In the European Union, you can summon emergency services by calling 112, the universal emergency number for ambulance, fire department, or police. This number is available in all EU member states.

If you are outside the European Union, dial your country's emergency number immediately. Emergency numbers vary by location, so it is important to know the correct number for the region where you are staying.

Health and safety concerns

If you are having a medical emergency during your stay, always keep the host informed of the situation so that they can offer support. However, do not delay in contacting local authorities or emergency services.

• Contact emergency services immediately (call 112 in the EU or your local emergency number)
• Inform your host about the situation as soon as possible
• Provide emergency responders with your exact location and any relevant medical information

Major urgent events requiring immediate assistance

In the event of serious events that represent danger, theft, illegal activities, or related situations, contact local authorities as your first course of action. Do not wait to inform your host before calling emergency services.

Situations that require immediate emergency contact include:

• Fire or risk of fire
• Severe medical emergencies (stroke, heart attack, serious injury)
• Accidents (car accidents, falls, or other trauma)
• Theft or burglary
• Illegal activities or threats to your safety
• Gas leaks or other hazardous situations
• Threats, violence, or abuse

Additional support from our team

If you need assistance beyond emergency services, our specialized support team is available 7 days a week for emergencies. We are here to guide you through any issues and provide support after you have contacted local authorities.

Our support team can help coordinate with your host, provide additional resources, or assist with follow-up concerns related to your booking or stay.

Key takeaway

In any emergency situation, your safety comes first. Always contact local emergency services or authorities immediately by calling 112 (in the EU) or your country's emergency number. After ensuring your immediate safety, inform your host and reach out to our support team if you need additional assistance.