Who can I contact in case of an emergency?

Your safety and well-being are our top priority. In any emergency situation, knowing who to contact and how to get help quickly can make all the difference. This guide explains the steps you should take and who to reach out to during an emergency while staying with us.

What to do in an emergency

If you are experiencing a life-threatening situation or immediate danger, always contact your local emergency services first. They are trained to respond quickly and provide the assistance you need.

Contact local emergency services immediately

In case of any serious emergency—such as a medical crisis, fire, accident, or security threat—your first action should always be to contact the local emergency services in your area. Emergency responders are equipped to handle urgent situations and can provide immediate assistance.

Health and medical emergencies

If you are experiencing a medical emergency during your stay, contact emergency services immediately and inform your host about the situation so they can offer support.

In the European Union

If you are in the European Union and need an ambulance, fire department assistance, or police support for serious medical conditions such as stroke, heart attack, or severe accidents, call 112. This is the universal emergency number across the EU and ensures you receive prompt medical assistance.

In other locations

If you are staying outside the European Union, contact the local emergency number for your specific country or region. Emergency numbers vary by location, so familiarize yourself with the correct number before your stay begins.

Serious incidents and safety concerns

In the event of a serious incident involving danger, theft, illegal activities, or similar situations, contact your local authorities immediately. These situations require professional intervention and should be reported to the police or relevant authorities without delay.

Inform your host

After contacting emergency services, let your host know about the incident. Your host may be able to offer additional support and can help coordinate further assistance if needed.

Non-emergency support from our team

If you need assistance beyond a life-threatening emergency or have concerns that don't require immediate emergency services, our specialized support team is available to help. We are here 7 days a week to guide you through any issues you may encounter during your stay.

When to contact our support team

Reach out to our team if you experience:

• Issues with property access or key problems
• Utility failures or maintenance concerns
• Questions about your booking or reservation
• General assistance or guidance during your stay

Summary of emergency contacts

Remember these key points when facing an emergency:

• Life-threatening situations: Always call local emergency services first (112 in the EU)
• Medical emergencies: Contact emergency services and inform your host
• Serious incidents: Contact local authorities immediately
• Non-emergency issues: Contact our support team available 7 days a week

Before your stay

We recommend taking time before your arrival to research the emergency numbers and procedures in the area where you will be staying. Knowing these details in advance ensures you can act quickly and confidently if an emergency occurs.