At Holidu, we value your feedback. Your reviews help fellow guests make informed decisions and help us improve the holiday experiences we offer. Here’s everything you need to know about leaving a review on Holidu.

How the Holidu Rating System Works

Guests can rate their overall stay on a scale of 1 to 10 (1 = lowest, 10 = highest).
The overall property rating is calculated by averaging all individual scores submitted.
Guests can also leave subscores for categories such as:
Location, cleanliness, description accuracy and value for money

Additional comments about your stay or type of trip (e.g., family, couple, solo) are also welcome.

Who Can Leave a Review?

Only guests who booked and completed a stay via Holidu can leave a review.
Reviews can be submitted anonymously, or with your first name and the first initial of your last name.
If you booked via a partner website, their review terms and conditions will apply.

To edit or delete a review submitted through Holidu, please contact our Customer Service team

What Reviews Do We Display?

We show reviews from both Holidu guests and trusted partner websites to give guests the full picture.

You may see:

Individual reviews with written text and scores.
Aggregated ratings compiled from multiple guests.
Additional reviewer info like travel party type or country of origin.

Reviews are sorted by:

Date of booking
Whether text is included
Other filters like guest type or rating score may be available

For fairness, negative reviews below a certain score are only shown if a property has at least two reviews.

Review Compliance Standards

We want all reviews to be genuine, respectful, and helpful. Your opinion matters—whether positive or negative. However, reviews must meet the following standards:

Not Allowed:

Illegal activity references
Politically or religiously sensitive remarks
Promotional content or external links
Personal details (e.g. emails, phone numbers, names)
Profanity, hate speech, threats, or violent content
Fake or spam content
Impersonation of others
Host-written reviews or incentivised reviews

What We Encourage:

Honest, travel-related feedback
Relevant experiences that help others
Original, unbiased content from real guests

Translations Disclaimer

Reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee the accuracy or reliability of these translations.

Help with a trip issue

What to Do If Your Booked Property Isn't Clean: A Guide for Guests

What to Do If Something Is Broken or Isn’t Working: A Guide for Guests

What to Do If Your Host Is Misbehaving or Rude: A Guide for Guests

How can I reach support for Holidu Homes?

Who can I contact in case of an emergency?

How can I reach support for Holidu Portal?