How to Change the Property Owner

Transferring property ownership on Holidu allows you to move a listing from one host account to another. This guide explains what this process involves, the rules you need to follow, and how it affects your payments and invoicing.

What "Changing the Owner" Means

In Holidu, the owner is the account holder who manages the property. Changing the owner means transferring the property from one host account to a new account holder. This ensures that all payouts, contracts, and management responsibilities are correctly assigned to the right person.

The process requires the new account holder to sign their own separate contract with Holidu before the transfer can take place.

Rules and Conditions

Before you request a property ownership change, it's important to understand the following requirements:

• One property at a time: You can only transfer one property per request. Bulk transfers of multiple properties are not available.
• Independent contract required: The new account holder must sign their own contract, separate from your existing agreement.
• Bookings confirmed before the change: Any bookings already invoiced and paid out to your account will remain with you. Only non-invoiced bookings can be transferred with an explicit request.
• Bookings confirmed after the change: All new bookings created after the ownership transfer will be invoiced and paid out to the new account holder.
• Onboarding fee: This fee is charged once per property. If it has already been charged to your account, it will not be charged again. If it hasn't been charged yet, it will be deducted from the new owner's first payout after their first booking.

Impact on Payments and Invoicing

Understanding how the ownership change affects your finances is crucial for proper accounting and planning.

For the previous account holder: You will continue to receive all payouts and invoices for bookings that were confirmed before the ownership transfer date.

For the new account holder: They will receive payouts and invoices for all bookings confirmed after the transfer date.

Booking migration: If you have bookings made before the transfer date that haven't yet been invoiced, these can be migrated to the new owner's account. However, this is not automatic. You must request a booking migration explicitly from the Holidu team. Once migrated, the new account holder will receive the payouts and invoices for those bookings.

How to Request the Change

To transfer ownership of your property to a new host, please reach out to us using the Holidu Assistant. Our team will guide you through the process and ensure all necessary documentation and contracts are in place.

When you contact us, have the following information ready:

• Your current property details
• The new account holder's contact information and identification
• Details about any bookings that need to be migrated

Important Considerations

Booking visibility: After the ownership change, bookings created before the transfer may have limited visibility or may not appear in the new account. The new account holder does not automatically inherit booking data from the previous owner.

Booking migration must be requested: There is currently no automated process for transferring existing bookings. If you want bookings made before the migration to be visible and manageable under the new account, you must request this explicitly from the Holidu team. Without this request, the new owner will not have access to pre-migration bookings and will not be able to manage them.

Guest communication: It's essential to inform your guests about the ownership or account changes to avoid any confusion regarding check-in procedures, payments, or messaging.

Best Practices

To ensure a smooth ownership transfer, follow these recommendations:

• Double-check all account holder details before confirming the change to avoid errors
• Ensure the new account holder's details match official records for legal and tax compliance
• Request booking migration explicitly if you want pre-transfer bookings managed by the new owner
• Communicate proactively with guests about any changes to their reservation management

If you have any questions about changing your property owner or need assistance with the process, please contact the Holidu Assistant for support.