How to Connect to Ertzaintza

Connecting your Holidu account to Ertzaintza ensures your vacation rental property complies with local regulations while maintaining guest safety and security. This guide will walk you through the process in just a few steps.

Why Connect to Ertzaintza?

Ertzaintza integration allows you to automatically share guest information with local authorities as required by law. This seamless connection ensures you stay compliant with regional regulations while protecting your guests' safety.

Step-by-Step Connection Guide

Step 1: Access Your Host Account

Log in to your Holidu Host Account using your credentials.

Step 2: Navigate to Online Guest Registration

Go to your Account section and locate the "Online guest registration" area. Click the "Configure" button to begin.

Step 3: Select Your Property

You will see a list of your properties. Click the "Configure" button next to the property you want to connect to Ertzaintza.

Step 4: Activate Automatic Sending to Police

In the configuration form, click on "Activate automatic sending to police." This enables the connection feature for your property.

Step 5: Enter Your Ertzaintza Credentials

Select Ertzaintza as your authority from the dropdown menu. Enter your Ertzaintza username and password in the provided fields.

Step 6: Validate Your Information

Click the "Validate" button to confirm your credentials and test the connection. If successful, no error message will appear.

Step 7: Save Your Changes

Click "Save changes" at the bottom of the form to complete the setup. Your property is now connected to Ertzaintza.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you've forgotten your username or password, visit Ertzaintza's official website to reset your password or recover your account information.

Is the connection process secure?

Absolutely. Our platform uses high-standard encryption to protect your data and ensure secure communication with Ertzaintza's systems.

How do I know if my property is successfully connected?

Once you complete the setup without error messages and save your changes, your connection status will display as active. You can verify this by returning to your property's configuration page.

By connecting to Ertzaintza through Holidu, you're prioritizing compliance and guest safety. We're here to support you at every step of this process.